Trendyol

1 day ago

Marketplace Seller Experience Training & Quality Professionals

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own seller-support quality by building scorecards, calibration routines, and quality-check frameworks, then translate insights into coaching, process fixes, and targeted trainings. Conduct training gap analyses to define prioritized needs for support operations. Create and manage end-to-end seller training projects, including certification paths, onboarding curricula, and continuous upskilling for agents and seller-facing teams. Keep learning materials current with modern tooling like AI/RPA/assistants.

Location: Istanbul

Workplace: Hybrid

Employment Type: Full time

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Develop and operate quality check frameworks, scorecards, and calibration routines for consistent evaluation of support operations.
•Drive continuous quality improvements by turning quality control insights into coaching, process fixes, and trainings.
•Perform training gap analyses and define prioritized training needs for Trendyol support operations.
•Design, develop, and manage seller training content and end-to-end training development projects, including post-launch evaluation.
•Maintain and evolve certification paths, onboarding curricula, and ongoing upskill programs; update materials with industry best practices and new tooling (AI/RPA/assistants).

Pay and Benefits

Perks:Meal AllowanceHealth InsuranceFuel SupportShopping CreditsLearning Budget

Key Requirements

•University degree, preferably in Engineering, Economics, or Management.
•Minimum 2 years’ experience in digital experience, project management, or process development.
•Comfortable working in agile, iterative environments.
•Excellent written and verbal communication skills in Turkish and English, including delivering training in English.
•Customer-driven, analytical mindset with the ability to identify sellers’ training needs and translate abstract concepts into training.

Experience:2+ yearsDigital experienceProject managementProcess developmentAgile

Education:Bachelor's in Engineering, Economics, or Management

Skills:CommunicationPresentationInterpersonal skillsAnalytical mindsetMultitaskingPrioritizationSelf-managedStrategic thinkingTeamworkProactive

Languages:TurkishEnglish

Tech Stack:AIRPALMS

Company Brief

Trendyol

Trendyol is a leading Turkish e-commerce marketplace offering fashion, electronics, home goods, and groceries. It operates a large logistics network and consumer-facing apps, serving millions of customers across Turkey and expanding regionally.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: Istanbul, Turkey

Founded: 2010

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Trendyol

1 day ago

Marketplace Seller Experience Training & Quality Professionals

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Istanbul

Workplace: Hybrid

Employment Type: Full time

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Develop and operate quality check frameworks, scorecards, and calibration routines for consistent evaluation of support operations.
•Drive continuous quality improvements by turning quality control insights into coaching, process fixes, and trainings.
•Perform training gap analyses and define prioritized training needs for Trendyol support operations.
•Design, develop, and manage seller training content and end-to-end training development projects, including post-launch evaluation.
•Maintain and evolve certification paths, onboarding curricula, and ongoing upskill programs; update materials with industry best practices and new tooling (AI/RPA/assistants).

Pay and Benefits

Perks:Meal AllowanceHealth InsuranceFuel SupportShopping CreditsLearning Budget

Key Requirements

•University degree, preferably in Engineering, Economics, or Management.
•Minimum 2 years’ experience in digital experience, project management, or process development.
•Comfortable working in agile, iterative environments.
•Excellent written and verbal communication skills in Turkish and English, including delivering training in English.
•Customer-driven, analytical mindset with the ability to identify sellers’ training needs and translate abstract concepts into training.

Experience:2+ yearsDigital experienceProject managementProcess developmentAgile

Education:Bachelor's in Engineering, Economics, or Management

Skills:CommunicationPresentationInterpersonal skillsAnalytical mindsetMultitaskingPrioritizationSelf-managedStrategic thinkingTeamworkProactive

Languages:TurkishEnglish

Tech Stack:AIRPALMS

Company Brief

Trendyol

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: Istanbul, Turkey

Founded: 2010

Website LinkedIn