Senior Product Manager

Netomi
Gurugram
Workplace: RemoteFull timeFunction: Product ManagementExperience: 5-8 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Leadership","Problem-solving","Strategic thinking"]

Lead product management for integrations of a SaaS CX platform, overseeing CCaaS/agent-desk integrations, Integration Builder, and SDK experiences. Define integration tiers, partner with Engineering on patterns for authentication, environment parity, schema validation, and rollback. Collaborate with Data Science/QA on test harnesses and release gates, balancing product scope with project scope in a fast-moving enterprise setting.

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Netomi
Netomi
4 months ago

Senior Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead product management for integrations of a SaaS CX platform, overseeing CCaaS/agent-desk integrations, Integration Builder, and SDK experiences. Define integration tiers, partner with Engineering on patterns for authentication, environment parity, schema validation, and rollback. Collaborate with Data Science/QA on test harnesses and release gates, balancing product scope with project scope in a fast-moving enterprise setting.
Location: Gurugram
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Own roadmap and delivery for: CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension contracts.
  • •Define “integration tiers” (basic → advanced → regulated/mission-critical) with clear requirements and supportability rules.
  • •Partner with Engineering to create standardized patterns for authentication + secrets, environment parity, schema validation + compatibility versioning, reliable execution + rollback.
  • •Partner with Data Science/QA to define test harnesses and release gates that cover multi-turn conversational flows, tool-call success/failure scenarios, latency and load behavior, safety/guardrail compliance.
  • •Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope.

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
  • •5–8+ years Product Management experience in B2B SaaS platforms, developer tools, integration products, or workflow automation.
  • •Strong experience with enterprise integrations: APIs, eventing/webhooks, OAuth/JWT, schemas, error handling, and production operability.
  • •Demonstrated hands-on product judgment in AI/LLM-enabled systems, including: prompt/policy controls and guardrails, tool calling patterns and reliability, evaluation/quality gating, observability and production operations.
Experience:5-8 yearsSaaSDeveloper toolsIntegration productsAI/LLMEnterprise integrations
Education:Bachelor's
Skills:CommunicationCollaborationLeadershipProblem-solvingStrategic thinking
Tech Stack:APIsOAuthJWTWebhooksSDKsAI/MLLLMObservability

Company Brief

Netomi
Provides an AI-powered customer service platform that automates conversational support across channels, using natural language understanding and automation to resolve customer issues, reduce contact center volume, and improve agent productivity.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn