Technical Inside Sales Manager

Emerson
Houston
Workplace: HybridFull timeFunction: SalesExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Organizational","Interpersonal","Stakeholder management","Continuous improvement"]

Lead and develop a Technical Inside Sales organization supporting Engineered-to-Order (ETO) product lines. Drive operational and commercial performance across quotation development, order execution, customer support, and service levels by setting KPIs, improving quote turnaround and quality, and ensuring accurate, compliant technical solutions. Partner cross-functionally with Engineering, Pricing, Manufacturing, Customer Care, Product Management, Supply Chain, and Outside Sales, while standardizing workflows and delivering dashboards, reporting, and forecasts.

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Emerson
Emerson
1 day ago

Technical Inside Sales Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead and develop a Technical Inside Sales organization supporting Engineered-to-Order (ETO) product lines. Drive operational and commercial performance across quotation development, order execution, customer support, and service levels by setting KPIs, improving quote turnaround and quality, and ensuring accurate, compliant technical solutions. Partner cross-functionally with Engineering, Pricing, Manufacturing, Customer Care, Product Management, Supply Chain, and Outside Sales, while standardizing workflows and delivering dashboards, reporting, and forecasts.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead and develop the Technical Inside Sales organization by setting performance expectations, coaching employees, and building a high-performing, accountable culture.
  • •Drive operational and commercial performance by establishing and monitoring KPIs for quote turnaround time, quotation quality, order execution, productivity, and customer satisfaction.
  • •Ensure accurate, timely, competitive technical solutions by maintaining compliance with customer specifications, company policies, and applicable industry standards.
  • •Partner cross-functionally to resolve complex technical, commercial, and operational challenges and act as a key escalation point for customer and business issues.
  • •Improve process efficiency by standardizing workflows, leveraging business systems, improving data integrity, and implementing continuous improvement initiatives.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree in Business, Engineering, Technical Sales, or a related field, or equivalent education and experience.
  • •5+ years of experience in Technical Inside Sales, quotations, customer service, engineering support, commercial operations, or a related technical commercial role.
  • •Previous experience leading, coaching, mentoring, or developing employees or cross-functional teams.
  • •Strong technical aptitude to understand complex engineered products and customer applications.
  • •Proficiency with Microsoft Office applications and excellent communication, organizational, and interpersonal skills.
Experience:5+ yearsTechnical salesQuotationsCustomer serviceCommercial operations
Education:Bachelor's
Skills:CommunicationOrganizationalInterpersonalStakeholder managementContinuous improvement
Tech Stack:Microsoft OfficeOracleVendavoCRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn