Technical Support Specialist (m/w/d)

DP World
Germany
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Attention to detail","Communication","Structured work","Prioritization","Confidentiality","Problem-solving","Organizational skills","Analytical thinking"]

Provide first- and second-level support for end-user devices (laptops, desktops, mobile devices, printers, and barcode scanners), diagnosing incidents and supporting desktop, LAN, WAN, and server environments. Maintain site-specific IT documentation and create/update work instructions to defined standards. Monitor service desk notifications, handle and escalate incidents, and support change-management activities and global on-call coverage for international DP World sites.

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DP World
DP World
2 days ago

Technical Support Specialist (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide first- and second-level support for end-user devices (laptops, desktops, mobile devices, printers, and barcode scanners), diagnosing incidents and supporting desktop, LAN, WAN, and server environments. Maintain site-specific IT documentation and create/update work instructions to defined standards. Monitor service desk notifications, handle and escalate incidents, and support change-management activities and global on-call coverage for international DP World sites.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Deliver first- and second-level support for end-user devices including laptops, desktop PCs, mobile devices, printers, and barcode scanners.
  • •Analyze errors and provide technical support for desktop, LAN, WAN, and server environments while maintaining site-specific IT documentation.
  • •Create, update, and maintain work instructions and technical documentation in accordance with defined standards.
  • •Monitor service desk notifications, handle incoming incidents, and escalate complex cases as needed.
  • •Participate in global on-call coverage for international DP World locations and support change-management activities, including changes outside regular working hours and on weekends.
Travel: Low travel

Key Requirements

  • •Completed training/qualification in IT or a comparable technical education with relevant professional experience in an IT environment.
  • •Strong attention to detail, with experience creating and documenting processes, work instructions, and technical procedures.
  • •Very good verbal and written communication skills when working with IT colleagues, business stakeholders, and external auditors.
  • •Ability to work in a dynamic environment with structured execution, prioritization, and strong confidentiality.
  • •Fundamental knowledge of desktop hardware, operating systems, standard software, and experience with end-user support; understanding of network infrastructure and server hardware/operating systems.
Skills:Attention to detailCommunicationStructured workPrioritizationConfidentialityProblem-solvingOrganizational skillsAnalytical thinking
Tech Stack:LANWANService-DeskChange ManagementIncident ManagementProblem Management

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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