Client Experience Associate

Atticus
Los Angeles
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Empathy","Communication","Written communication","Multitasking"]

Support clients in crisis by guiding them through disability benefits and insurance processes over the phone, quickly assessing eligibility, and advising next steps. You will navigate internal tools (Salesforce, Front) to assist hundreds of people weekly, delivering empathetic, clear guidance while balancing multiple priorities in a fast-paced, impact-driven role.

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Atticus
Atticus
2 years ago

Client Experience Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support clients in crisis by guiding them through disability benefits and insurance processes over the phone, quickly assessing eligibility, and advising next steps. You will navigate internal tools (Salesforce, Front) to assist hundreds of people weekly, delivering empathetic, clear guidance while balancing multiple priorities in a fast-paced, impact-driven role.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Communicate with clients by phone to understand their situation, determine whether Atticus can help, and advise them on the next steps.
  • •Become an expert on our internal tech platforms and tools (Salesforce, Front) to navigate cases efficiently.
  • •Help hundreds of ordinary people each week by providing guidance and information in a crisis context.
  • •Navigate conversations on deeply personal topics with empathy while guiding clients toward appropriate next steps.
  • •Handle multiple interactions and priorities in a fast-paced environment, ensuring accurate and timely support.

Pay and Benefits

Perks:Health InsuranceDental401kEquityRemote WorkPaid Leave

Key Requirements

  • •Bachelors degree from a top four-year university with strong academic performance.
  • •At least 1 year of working experience outside of internships (longer internships to be considered).
  • •Care about people and can interact with folks from all walks of life; able to be supportive to a person in crisis and quickly drive a conversation.
  • •Quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.
  • •Strong work ethic and are capable of juggling multiple competing priorities.
Experience:1+ yearsSocial servicesDisability benefitsCrisis support
Education:Bachelor's
Skills:EmpathyCommunicationWritten communicationMultitasking
Languages:English
Tech Stack:SalesforceFront

Company Brief

Atticus
Stealth-mode stablecoin startup building compliant, institution-grade stablecoin and related infrastructure; backed by prominent crypto investors and defense‑tech figures, aiming to serve regulated financial and crypto markets.
Industry: Fintech Infrastructure
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Headquarters: Los Angeles, United States
Website