Junior Payment & Fraud Coordinator (f/m/d)

YOOX Net‑a‑Porter Group
Munich
Workplace: HybridFull timeFunction: Executive & General ManagementSkills: ["Teamwork","Responsibility","Reliability","Hands-on mindset","Conscientiousness"]

Support the Payment & Fraud team by performing fraud checks on orders and handling customer payment and refund flows. Monitor suspicious orders, provide second-level support for payment-related requests, and perform international fraud management by analyzing fraud patterns. Handle chargebacks and disputes with proper documentation while collaborating closely with Customer Care, Returns, Accounting, and IT to keep the payment process accurate and reliable.

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YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
1 week ago

Junior Payment & Fraud Coordinator (f/m/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Support the Payment & Fraud team by performing fraud checks on orders and handling customer payment and refund flows. Monitor suspicious orders, provide second-level support for payment-related requests, and perform international fraud management by analyzing fraud patterns. Handle chargebacks and disputes with proper documentation while collaborating closely with Customer Care, Returns, Accounting, and IT to keep the payment process accurate and reliable.
Location: Munich
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Fraud check of orders and handling customer-related payments and refunds.
  • •Monitor and track fraudulent orders and provide second-level support for payment-related requests.
  • •Perform international fraud management by identifying, analyzing, and assessing suspicious fraud patterns.
  • •Handle chargebacks/disputes and maintain documentation.
  • •Collaborate with Customer Care, Returns, Accounting, and IT to support the payment process.

Pay and Benefits

Perks:Paid LeaveLearning BudgetPensionGym Membership

Key Requirements

  • •Completed commercial education.
  • •First experience in payment, fraud, or e-commerce, ideally including chargebacks and dispute handling.
  • •Understanding of international payment methods and related processes.
  • •Strong initiative and a hands-on mindset with reliability and foresighted thinking.
  • •Very good English (spoken and written) and profound knowledge of MS Office.
Experience:E-commercePaymentsFraudChargebacks
Skills:TeamworkResponsibilityReliabilityHands-on mindsetConscientiousness
Languages:English
Tech Stack:MS OfficeLinkedIn Learning

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn