Front

4 weeks ago

Customer Success Manager - Tech Touch

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Customer-focused Growth standout driving product adoption and revenue in Front’s self-serve segment. You’ll develop deep product knowledge, engage unmanaged accounts, provide consultative guidance, facilitate trials of premium features, and implement upsell strategies, while collaborating with product, marketing, data, and revenue teams to optimize the customer journey.

Location: Santiago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Product Expertise: Develop a deep understanding of Front’s product suite, including advanced features and benefits of higher-tier plans, to effectively communicate value to self-serve accounts.
•Customer Engagement: Proactively reach out to unmanaged self-serve accounts to identify usage patterns, pain points, and opportunities for enhanced product engagement.
•Consultative Approach: Provide tailored advice and recommendations to accounts on how to optimize their use of Front’s features to better meet their business needs.
•Facilitate Trials: Enable and manage free trials for premium features, ensuring a seamless experience and demonstrating the value of higher-tier plans.
•Upselling Strategy: Implement strategies to convert trial users and engaged accounts to upgrade to higher-tier plans, driving revenue growth.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveFamily PlanningWellness StipendSummer BreakLifestyle Stipend

Key Requirements

•1-2 years of customer-facing consulting, sales, support, implementation, or product experience, preferably at a SaaS company with complex workflow or automation products
•Excellent ability to communicate and teach complicated concepts verbally and in writing
•Builder’s mindset; comfortable paving new roads through trial and error
•Bonus: working knowledge of relevant technologies including Email, Ticketing Systems (Zendesk, Intercom, Salesforce Service Desk), SMS, CRMs, IDPs, ERPs, & ETL
•Ability to work independently and as part of a team, preferably in a tech or start-up environment

Experience:SaaSSelf-ServeB2B

Skills:CommunicationProblem-solvingCollaborationPresentation

Tech Stack:ZendeskIntercomSalesforce Service DeskCRMIDPERPETLEmailSMS

Company Brief

Front

Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.6

Website LinkedIn Glassdoor

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Front

4 weeks ago

Customer Success Manager - Tech Touch

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Santiago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Product Expertise: Develop a deep understanding of Front’s product suite, including advanced features and benefits of higher-tier plans, to effectively communicate value to self-serve accounts.
•Customer Engagement: Proactively reach out to unmanaged self-serve accounts to identify usage patterns, pain points, and opportunities for enhanced product engagement.
•Consultative Approach: Provide tailored advice and recommendations to accounts on how to optimize their use of Front’s features to better meet their business needs.
•Facilitate Trials: Enable and manage free trials for premium features, ensuring a seamless experience and demonstrating the value of higher-tier plans.
•Upselling Strategy: Implement strategies to convert trial users and engaged accounts to upgrade to higher-tier plans, driving revenue growth.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveFamily PlanningWellness StipendSummer BreakLifestyle Stipend

Key Requirements

•1-2 years of customer-facing consulting, sales, support, implementation, or product experience, preferably at a SaaS company with complex workflow or automation products
•Excellent ability to communicate and teach complicated concepts verbally and in writing
•Builder’s mindset; comfortable paving new roads through trial and error
•Bonus: working knowledge of relevant technologies including Email, Ticketing Systems (Zendesk, Intercom, Salesforce Service Desk), SMS, CRMs, IDPs, ERPs, & ETL
•Ability to work independently and as part of a team, preferably in a tech or start-up environment

Experience:SaaSSelf-ServeB2B

Skills:CommunicationProblem-solvingCollaborationPresentation

Tech Stack:ZendeskIntercomSalesforce Service DeskCRMIDPERPETLEmailSMS

Company Brief

Front

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.6

Website LinkedIn Glassdoor