IT Service Transition Manager

RTX
Tucson
Workplace: HybridFull timeUSD 107,500 - 204,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Stakeholder communication","Risk mitigation","Coordination","Operational readiness","Change management"]

Plan, coordinate, and execute technology change deployments into production across the RTX Classified Digital Services enterprise environment. Drive CDS service deployment activities aligned with the CDS project portfolio and PMO, manage deployment plans and cutovers (including back-out plans), and verify post-deployment stability. Partner with CDS process and service owners plus the Service Desk to ensure documentation, support models, monitoring, and escalation paths are ready, communicating risks and status throughout the transition lifecycle.

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FursaFursa
RTX
RTX
2 days ago

IT Service Transition Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Plan, coordinate, and execute technology change deployments into production across the RTX Classified Digital Services enterprise environment. Drive CDS service deployment activities aligned with the CDS project portfolio and PMO, manage deployment plans and cutovers (including back-out plans), and verify post-deployment stability. Partner with CDS process and service owners plus the Service Desk to ensure documentation, support models, monitoring, and escalation paths are ready, communicating risks and status throughout the transition lifecycle.
Location: Tucson
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead CDS service deployment activities aligned with the CDS project portfolio and the PMO.
  • •Oversee deployment plans and tools.
  • •Coordinate cutovers and back-out plans, ensuring successful production implementation.
  • •Verify post-deployment stability and ensure operational readiness throughout the service transition lifecycle.
  • •Partner with CDS process and service owners and the Service Desk to confirm documentation, support models, monitoring, and escalation paths; communicate deployment status, risks, and outcomes.

Pay and Benefits

Salary: USD 107,500 - 204,500 annually
Perks:Health InsuranceDentalVision401kParental LeavePaid Leave

Key Requirements

  • •Typically requires a university degree or equivalent experience and a minimum 8 years of experience, or an advanced degree and a minimum 5 years of experience.
  • •Active and transferable U.S. government issued TOP SECRET security clearance required prior to start date.
  • •U.S. citizenship required (only U.S. citizens are eligible for a security clearance).
  • •Experience with service transition and knowledge management.
  • •Experience with continual service improvement and process improvement methodologies.
Experience:5+ years
Skills:Stakeholder communicationRisk mitigationCoordinationOperational readinessChange management
Certifications:ITILCORE
Tech Stack:ITILChange managementConfig managementRelease management

Eligibility

Nationality:US National
Security Clearance:DoD Clearance: Top Secret

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website