Staff Product Manager, Post-Order Experience

Xometry
United States
Workplace: HybridFull timeUSD 180,000 - 234,000 annuallyFunction: Product ManagementExperience: 7+ yearsSkills: ["Leadership","Communication","Analytical","Problem-solving","Strategic thinking"]

Lead the post-order experience from order placement to final delivery, defining vision and long-term roadmap. Drive AI-enabled, predictive and automated capabilities to reduce friction, improve CSAT and NPS, and keep SLAs across post-order touchpoints. Serve as the cross-functional hub between Engineering, UX, Operations, and Customer Service to deliver end-to-end ownership and executive-aligned results.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Xometry
Xometry
4 months ago

Staff Product Manager, Post-Order Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead the post-order experience from order placement to final delivery, defining vision and long-term roadmap. Drive AI-enabled, predictive and automated capabilities to reduce friction, improve CSAT and NPS, and keep SLAs across post-order touchpoints. Serve as the cross-functional hub between Engineering, UX, Operations, and Customer Service to deliver end-to-end ownership and executive-aligned results.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Vision & Strategy: Develop and execute a comprehensive product strategy for the post-order ecosystem, aligning the roadmap with high-level business goals.
  • •AI Innovation: Identify and build the business case for AI-driven solutions within the post-order flow, using predictive analytics for delivery dates and AI-powered support workflows.
  • •Cross-Functional Leadership: Serve as the hub between Engineering, UX Design, Business Operations, and Customer Service, translating business needs into technical requirements.
  • •End-to-End Ownership: Oversee all post-order touchpoints, including order tracking, fulfillment logistics, and support resolution, to reduce turnaround times and meet SLAs.
  • •Executive Communication: Present product strategy, ROI on AI initiatives, and performance metrics to Leadership for alignment across the organization.

Pay and Benefits

Salary: USD 180,000 - 234,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveMaternity LeaveLife Insurance

Key Requirements

  • •7+ years in Product Management, specifically within B2B or transactional marketplaces; at least 2 years of experience leading PMs or cross-functional product squads
  • •AI/ML Fluency: Proven track record of identifying AI-driven business opportunities and integrating machine learning into a product ecosystem
  • •Domain Expertise: Strong experience in order management, fulfillment, logistics, or support tooling; understanding how complex orders move from production to delivery
  • •Strategic Communication: Exceptional verbal and written communication skills for executive-level presentations
  • •Analytical Mindset: Proficient with agile methodologies, data analytics tools, and experimentation/A/B testing frameworks
Experience:7+ yearsB2BTransactional marketplacesLogisticsOrder management
Skills:LeadershipCommunicationAnalyticalProblem-solvingStrategic thinking
Languages:English
Tech Stack:AIMachine learningPredictive analyticsA/B testingExperimentation

Company Brief

Xometry
Operates an on-demand digital manufacturing marketplace connecting buyers with manufacturing partners for CNC machining, 3D printing, sheet metal, injection molding and other custom parts, leveraging instant quoting and supply chain services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 2013
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor