Drata

4 weeks ago

Associate Technical Support Engineer - AUS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Entry-level technical support engineer within a SaaS platform, collaborating with Engineering, Product, and Customer Success to resolve customer issues, understand platform functionality, and improve user experience. You’ll handle REST APIs, identity tools, and cloud providers, while growing technical skills in SaaS infrastructure and compliance automation.

Location: Australia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Act as the primary interface for incoming support inquiries, assisting with triage and resolution of standard technical challenges across the Drata ecosystem.
•Provide comprehensive support for Tier 1 and designated Tier 2 complexities by using established operational guides and escalation frameworks.
•Analyze and remedy issues related to platform functionality, integrations, and basic automation sequences with mentorship from senior engineers.
•Route sophisticated technical hurdles to advanced engineers or internal partners, delivering detailed documentation, replication procedures, and relevant background information.
•Manage support interactions involving REST APIs, identity management tools (Okta/Google), cloud providers (AWS/GCP/Azure), and secure authentication processes.

Pay and Benefits

Salary: AUD 82,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceParental LeaveLearning BudgetRemote Work

Key Requirements

•Up to two years of professional experience within a SaaS support, IT desk, or customer-centric technical environment.
•Exceptional written and verbal communication skills with the ability to translate complex ideas for varied audiences.
•Dedication to customer success and ability to thrive within a high-velocity startup culture.
•Foundational understanding of cloud-native systems, API structures, and modern authentication.
•Proficiency navigating support tools such as Intercom or Jira.

Experience:2+ yearsSaasCloudComplianceSecurity

Skills:CommunicationProblem-solvingCustomer focusTeamworkOrganization

Languages:English

Tech Stack:REST APIsOktaGoogleAWSGCPAzureIntercomJira

Company Brief

Drata

Provides a continuous security and compliance automation platform to help companies achieve and maintain frameworks such as SOC 2, ISO 27001, HIPAA, and GDPR through automated evidence collection and monitoring. ([drata.com](https://drata.com/blog/fy25-momentum?utm_source=openai))

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2020

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Drata

4 weeks ago

Associate Technical Support Engineer - AUS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Act as the primary interface for incoming support inquiries, assisting with triage and resolution of standard technical challenges across the Drata ecosystem.
•Provide comprehensive support for Tier 1 and designated Tier 2 complexities by using established operational guides and escalation frameworks.
•Analyze and remedy issues related to platform functionality, integrations, and basic automation sequences with mentorship from senior engineers.
•Route sophisticated technical hurdles to advanced engineers or internal partners, delivering detailed documentation, replication procedures, and relevant background information.
•Manage support interactions involving REST APIs, identity management tools (Okta/Google), cloud providers (AWS/GCP/Azure), and secure authentication processes.

Pay and Benefits

Salary: AUD 82,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceParental LeaveLearning BudgetRemote Work

Key Requirements

•Up to two years of professional experience within a SaaS support, IT desk, or customer-centric technical environment.
•Exceptional written and verbal communication skills with the ability to translate complex ideas for varied audiences.
•Dedication to customer success and ability to thrive within a high-velocity startup culture.
•Foundational understanding of cloud-native systems, API structures, and modern authentication.
•Proficiency navigating support tools such as Intercom or Jira.

Experience:2+ yearsSaasCloudComplianceSecurity

Skills:CommunicationProblem-solvingCustomer focusTeamworkOrganization

Languages:English

Tech Stack:REST APIsOktaGoogleAWSGCPAzureIntercomJira

Company Brief

Drata

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2020

Glassdoor: 3.3

Website LinkedIn Glassdoor