Contact Center Agent - RM Support Representative (Bancassurance) (GR)

Allianz
Greece
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Customer orientation","Communication","Cooperation","Team spirit","Adaptability"]

Provide high-quality contact center support to Bank Branches and Relationship Managers for insurance products, policy administration, and operational processes. Handle calls and email inquiries, digitize and categorize documents, and complete branch requests within agreed timeframes. Resolve issues, manage escalations, communicate progress, and run satisfaction surveys to gather feedback. Maintain accurate records in company systems and guide RMs on products and procedures.

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FursaFursa
Allianz
Allianz
19 hours ago

Contact Center Agent - RM Support Representative (Bancassurance) (GR)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 minutes agoStatus: Live

Job Summary

Provide high-quality contact center support to Bank Branches and Relationship Managers for insurance products, policy administration, and operational processes. Handle calls and email inquiries, digitize and categorize documents, and complete branch requests within agreed timeframes. Resolve issues, manage escalations, communicate progress, and run satisfaction surveys to gather feedback. Maintain accurate records in company systems and guide RMs on products and procedures.
Location: Greece
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle incoming calls and respond to inquiries from Bank Branches
  • •Manage incoming email requests, categorize and digitize documents
  • •Ensure branch network requests are completed within specified timeframes with prompt and quality service
  • •Guide Relationship Managers on products and processes and help resolve outstanding issues
  • •Conduct satisfaction surveys and collect feedback following service provision

Key Requirements

  • •Certificate of Insurance Intermediaries
  • •Degree in Management, Economics or other relevant field
  • •At least 2 years of experience, preferably in Insurance or Banking
  • •Excellent command of Greek and English
  • •Advanced PC literacy (especially MS Office); CRM experience is an asset
Experience:2+ yearsInsuranceBanking
Education:Bachelor's
Skills:Customer orientationCommunicationCooperationTeam spiritAdaptability
Certifications:Certificate of Insurance Intermediaries
Languages:GreekEnglish
Tech Stack:MS OfficeCRM

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn