Customer Service Representative

Eaton
Omaha
Workplace: OnsiteFull timeUSD 69,000 - 80,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Time management","Multitasking","Cross-functional collaboration","Independent execution"]

Support the ES AMER ARS PDCAD Customer Service team by scheduling orders from entry through shipment and maintaining planning data in systems like VISTA/OMS. Own customer logs, monthly backlogs and forecasting inputs, and coordinate shipping/receiving, special markings, and expediting. Communicate drawing and shipment status, process changes and claims, and partner with engineering, drafting, field sales, and internal meetings to keep production on schedule.

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Eaton
Eaton
6 days ago

Customer Service Representative

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Last checked: 7 hours agoStatus: Live

Job Summary

Support the ES AMER ARS PDCAD Customer Service team by scheduling orders from entry through shipment and maintaining planning data in systems like VISTA/OMS. Own customer logs, monthly backlogs and forecasting inputs, and coordinate shipping/receiving, special markings, and expediting. Communicate drawing and shipment status, process changes and claims, and partner with engineering, drafting, field sales, and internal meetings to keep production on schedule.
Location: Omaha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule orders from order entry through shipment, coordinating engineering, drafting, fabrication, and manufacturing activities.
  • •Maintain scheduling and master schedule data in VISTA/OMS and keep monthly sales, backlogs, and orders information accurate for forecasting.
  • •Coordinate customer logistics (shipping/receiving), customer witness tests/inspections, and special shipping documents/markings.
  • •Process expediting, Vista change notices, claims, credit memos, and manual invoices; support month-end invoicing and credit-hold removal.
  • •Lead/participate in recurring meetings (ISO, VSM, tier) and represent CS in internal discussions to review backlog and improve on-time shipments.

Pay and Benefits

Salary: USD 69,000 - 80,000 annually
Perks:Health InsuranceRetirement BenefitsWellness StipendLearning Budget

Key Requirements

  • •Bachelor’s degree from an accredited institution.
  • •Minimum of 2 years experience in a manufacturing/operations environment.
  • •Candidates must currently reside within a 50-mile geographical radius of Omaha, NE (no relocation assistance).
  • •Eaton will not consider applicants for employment immigration sponsorship or support for this position.
  • •Preferred: Bachelor’s degree in Engineering or Business; experience managing product commitments/invoicing and inventory control in a manufacturing environment.
Experience:2+ yearsManufacturingOperations
Education:Bachelor's
Skills:CommunicationTime managementMultitaskingCross-functional collaborationIndependent execution
Tech Stack:Microsoft OfficeOutlookWordExcelVISTAOMSPlant Order ManagerEmailPhone

Eligibility

Visa:H1BF-1OPTCPTSTM OPTO-1E-3TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn