Salla Online Store Expert

Salla
Jeddah
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organizational skills","Troubleshooting"]

Provide client support for setting up, managing, and optimizing online stores on the Salla platform. You’ll train clients on key features, improve product listings and store layout for better visibility and sales, troubleshoot store functionality issues, and recommend actions based on performance metrics. You’ll also share e-commerce best practices through webinars and workshops while staying current on tools, trends, and strategies that drive results.

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FursaFursa
Salla
Salla
10 months ago

Salla Online Store Expert

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide client support for setting up, managing, and optimizing online stores on the Salla platform. You’ll train clients on key features, improve product listings and store layout for better visibility and sales, troubleshoot store functionality issues, and recommend actions based on performance metrics. You’ll also share e-commerce best practices through webinars and workshops while staying current on tools, trends, and strategies that drive results.
Location: Jeddah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Guide clients in setting up Salla online stores and ensure a seamless onboarding experience.
  • •Provide training and ongoing support to help clients use the Salla platform effectively.
  • •Assist customers in optimizing product listings and store layout to improve visibility and sales.
  • •Troubleshoot store functionality issues and provide timely resolutions.
  • •Monitor client performance metrics and share strategies for improvement, including hosting webinars and workshops.

Key Requirements

  • •Proven experience in e-commerce, online retail, or a related customer support role.
  • •Strong understanding of e-commerce platforms and online store management.
  • •Ability to troubleshoot technical issues effectively and efficiently.
  • •Proficiency in digital marketing concepts, including SEO and content optimization.
  • •Fluency in Arabic and English.
Experience:E-commerceOnline retail
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizational skillsTroubleshooting
Languages:ArabicEnglish

Company Brief

Salla
Provides an e-commerce platform that helps merchants create, manage, and grow online stores. The product includes storefront setup, payments, order management, shipping integrations, and tools for sales and customer engagement.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2016
WebsiteLinkedIn