Axi

2 weeks ago

Client Success Specialist (French)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own the Client Success function by delivering high-quality, multi-channel support to French-speaking clients. Tailor guidance to standard and premium trader segments, improve retention through accurate insights, and investigate layer-1 trade issues. Collaborate across departments, escalate complex matters with complete documentation, and share recurring trends to drive service improvements and influence Product/IT roadmaps—all while adhering to CX Charter, policies, and regulatory requirements.

Location: Cyprus

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Deliver timely, accurate, professional multi-channel support for client enquiries and issues.
•Provide tailored support aligned to standard/premium trader and partner client segments.
•Support client retention with accurate guidance and practical insights within approved processes.
•Investigate and validate layer-1 trade issues, and handle escalations with clear communication and documentation within agreed timeframes.
•Identify root causes for sustainable resolutions and share recurring trends with internal teams to support service improvements and Product/IT roadmaps.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

•Proven experience in a customer service role, preferably within the fintech industry.
•Native or near-native French communication (written and spoken).
•Strong English communication skills (written and spoken).
•Strong problem-solving ability and attention to detail.
•Ability to work rotating evening shifts and weekend shifts.

Experience:Fintech

Skills:CommunicationInterpersonal skillsEmpathyProblem-solvingAttention to detailTeamworkMultitaskingPrioritizationProactivity

Languages:FrenchEnglish

Company Brief

Axi

Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2007

Website

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Axi