Associate TSE II

MongoDB
Gurugram
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Problem-solving","Diagnostic troubleshooting","Calm under pressure","Ability to learn quickly"]

Advise and troubleshoot enterprise customers’ MongoDB environments across architecture, performance, recovery, and security. Work with the MongoDB ecosystem—including database server, drivers, Atlas, and Cloud Manager—to deliver best practices for running MongoDB at scale. Partner with product management and development teams to represent customer needs, and contribute to internal support tooling for benchmarking and diagnostics while progressing through onboarding and certification goals.

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FursaFursa
MongoDB
MongoDB
1 month ago

Associate TSE II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Advise and troubleshoot enterprise customers’ MongoDB environments across architecture, performance, recovery, and security. Work with the MongoDB ecosystem—including database server, drivers, Atlas, and Cloud Manager—to deliver best practices for running MongoDB at scale. Partner with product management and development teams to represent customer needs, and contribute to internal support tooling for benchmarking and diagnostics while progressing through onboarding and certification goals.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve customers’ complex MongoDB questions across architecture, performance, recovery, and security.
  • •Serve as an expert resource for best practices running MongoDB at scale.
  • •Advocate for customer needs by interfacing with product management and development teams.
  • •Develop internal support tools for performance, benchmarking, and diagnostics.
  • •Progress from onboarding to frontline customer support and independent technical escalations.

Key Requirements

  • •4+ years of relevant experience in technical support or related technical work.
  • •Strong systems and network administration skills with the ability to troubleshoot complex systems.
  • •Experience with scalable, highly available distributed systems and database/application architecture and data design.
  • •Experience in performance tuning and benchmarking for systems and databases.
  • •A B.Tech / B.S. (or equivalent work experience), plus excellent written and verbal communication.
Experience:4+ years
Education:Bachelor's
Skills:CommunicationTeamworkProblem-solvingDiagnostic troubleshootingCalm under pressureAbility to learn quickly
Certifications:MongoDB Certified DBA Associate
Languages:English
Tech Stack:MongoDBMongoDB AtlasCloud ManagerAWSGoogle CloudMicrosoft AzureJavaPythonRubyCC++C#JavaScriptNode.jsGoPHPPerl

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn