Senior Payroll Representative

Dow
India
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Analytical thinking","Continuous improvement","Independent judgment"]

Serve as the first point of contact for payroll inquiries from employees and People Leaders via phone, chat, and e-Request. Resolve queries end-to-end, track status and provide feedback, and contribute to Knowledge Base and case management improvements for payroll. Support service operations by responding to demand and improving processes to reduce inquiry volume, while providing subject-matter support for Time and Absence.

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FursaFursa
Dow
Dow
2 days ago

Senior Payroll Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for payroll inquiries from employees and People Leaders via phone, chat, and e-Request. Resolve queries end-to-end, track status and provide feedback, and contribute to Knowledge Base and case management improvements for payroll. Support service operations by responding to demand and improving processes to reduce inquiry volume, while providing subject-matter support for Time and Absence.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point-of-contact for payroll inquiries via phone, chat, and e-Request, providing solutions to employees and People Leaders.
  • •Delegate and escalate queries as appropriate while remaining responsible through completion.
  • •Track inquiry progress and provide continuous feedback to requestors on status.
  • •Improve Knowledge Base and Case Management content for payroll based on experience.
  • •Support service operations and drive continuous improvement processes to reduce inquiry volume, enabling best-in-class experience for Time and Absence.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceLife Insurance401kEquityPaid Leave

Key Requirements

  • •Any graduate with relevant HR and Finance background.
  • •Minimum 4 years of experience in US/Canada Payroll activities.
  • •Experience with Microsoft Suite.
  • •Excellent verbal and written communication.
Experience:4+ yearsUS/Canada payroll
Education:Bachelor's
Skills:CommunicationStakeholder managementAnalytical thinkingContinuous improvementIndependent judgment
Tech Stack:Microsoft SuiteExcel

Company Brief

Dow
Global materials science company producing chemicals, plastics, and advanced materials for industries including packaging, infrastructure, transportation, and consumer care. Offers solutions across supply chains with large-scale manufacturing and R&D capabilities.
Industry: Materials Science
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Midland, United States
Founded: 1897
WebsiteLinkedIn