Senior Commercial Account Executive (Indonesia Market)

Zendesk
Singapore
Workplace: HybridFull timeFunction: SalesExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Presentation","Relationship-building","Problem-solving"]

Senior Account Executive responsible for driving top-line revenue growth in a B2B SaaS environment, focusing on acquiring new commercial customers and expanding existing relationships within the Indonesia market. You will source and own your pipeline, manage complex sales cycles, cross-sell, and build executive-level partnerships while collaborating with internal teams to optimize sales execution.

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FursaFursa
Zendesk
Zendesk
3 months ago

Senior Commercial Account Executive (Indonesia Market)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 days agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Senior Account Executive responsible for driving top-line revenue growth in a B2B SaaS environment, focusing on acquiring new commercial customers and expanding existing relationships within the Indonesia market. You will source and own your pipeline, manage complex sales cycles, cross-sell, and build executive-level partnerships while collaborating with internal teams to optimize sales execution.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
  • •Take ownership of net new logo acquisition as the primary driver of success in this role, proactively sourcing and building your own pipeline of opportunities.
  • •Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
  • •Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
  • •Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases.
Travel: Low travel

Key Requirements

  • •BA/BS degree or equivalent experience
  • •8+ years of B2B SaaS sales experience, preferably in the Customer Experience industry, with a track record of exceeding targets
  • •Bilingual in English and Bahasa Indonesia
  • •Proven ability to build and scale a personal pipeline of new business opportunities
  • •Experience navigating complex sales cycles and renewals, including multi-month value-centric processes
Experience:8+ yearsSaaSCustomer ExperienceB2B
Education:Bachelor's
Skills:CommunicationNegotiationPresentationRelationship-buildingProblem-solving
Languages:EnglishBahasa Indonesia
Tech Stack:SalesforceClari

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor