Service Experience Consultant, AP Go-To-Market Services (Product Delivery, API integration, implementation consultant) (8+years)

Visa
Bengaluru
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 6-12 yearsEducation: bachelorsSkills: ["Problem solving","Communication","Stakeholder management","Negotiation","Self-starter"]

Own end-to-end delivery of client service experiences for new Visa product solutions, including defining implementation and support transition plans. Partner with Product and Technology to interpret roadmaps, identify gaps, develop training and artifacts, and coordinate pilot deployments as a project manager. Act as the “voice of the customer” to enhance service consistency and operational efficiency, while adapting to unstructured initiatives across Asia Pacific.

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FursaFursa
Visa
Visa
1 day ago

Service Experience Consultant, AP Go-To-Market Services (Product Delivery, API integration, implementation consultant) (8+years)

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Last checked: 4 hours agoStatus: Live

Job Summary

Own end-to-end delivery of client service experiences for new Visa product solutions, including defining implementation and support transition plans. Partner with Product and Technology to interpret roadmaps, identify gaps, develop training and artifacts, and coordinate pilot deployments as a project manager. Act as the “voice of the customer” to enhance service consistency and operational efficiency, while adapting to unstructured initiatives across Asia Pacific.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Design and enable delivery of scalable, repeatable client service experiences from implementation through support for new products and solutions.
  • •Define transition plans to migrate support to wider Client Services teams, focusing on operational efficiency and optimization.
  • •Partner with Product and Technology to develop artifacts, training materials, and presentations for the Client Services team.
  • •Serve as the primary liaison with Product and Technology to identify client impacts and implementation gaps, and assist in resolving gaps prior to rollouts.
  • •Manage and execute pilot deployments, coordinating with pilot clients to analyze service and platform requirements and formulate implementation solutions.

Key Requirements

  • •Bachelor’s degree with at least 6+ years of experience in product or project management or product development in the payments industry.
  • •Functional project management experience in a client-facing role.
  • •Working knowledge of core transaction processing (message routing, authorization, clearing and settlement).
  • •Strong technical aptitude to absorb technical information and communicate complex concepts clearly.
  • •Excellent verbal and written communication, problem solving, attention to detail, and stakeholder negotiation/influencing skills.
Experience:6-12 yearsPayments
Education:Bachelor's
Skills:Problem solvingCommunicationStakeholder managementNegotiationSelf-starter
Tech Stack:APIJSONXML

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor