3 days ago

Lead - Business Systems Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own and enhance the Customer Experience (CX) and CRM application landscape by configuring and administering enterprise platforms like Salesforce, Freshdesk, ChurnZero, and Mavenlink. Act as the technical escalation point for complex application and integration issues, building REST API integrations with Python. Design automation using low-code/no-code and AI-assisted workflows (Claude, ChatGPT, Copilot, Gemini), manage releases/sandbox refreshes, monitor health and performance, and document solutions and AI use cases.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Configure, administer, and enhance enterprise CX and CRM applications including Salesforce, Freshdesk, ChurnZero, Mavenlink, and related platforms.
•Escalate and troubleshoot complex application and integration issues.
•Partner with business stakeholders to translate requirements into scalable technical solutions.
•Build and maintain integrations using REST APIs and lightweight scripting (Python preferred).
•Design and implement automation and AI-assisted workflows, manage releases/deployments and sandbox refreshes, and monitor application health and performance.

Key Requirements

•7+ years administering and enhancing enterprise business applications.
•Strong techno-functional expertise with Salesforce and CX applications such as Freshdesk or Zendesk.
•Experience with REST APIs, integrations, and basic scripting (Python preferred).
•Hands-on configuration and automation experience including workflows, automations, SOQL, and declarative automation.
•Bachelor's degree in Computer Science, Information Systems, or a related field.

Experience:7+ yearsCXCRMCustomer supportIntegrationsAI

Education:Bachelor's

Skills:TroubleshootingProblem-solvingAnalytical thinkingCommunicationStakeholder management

Languages:English

Tech Stack:SalesforceFreshdeskChurnZeroMavenlinkZendeskREST APIsPythonSOQLLow-code/no-codeClaudeChatGPTMicrosoft CopilotGeminiAnthropic ClaudeOpenAIAzure OpenAIGoogle Vertex AIAI assistantsRetrieval-augmented workflowsLLM APIs

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

3 days ago

Lead - Business Systems Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Configure, administer, and enhance enterprise CX and CRM applications including Salesforce, Freshdesk, ChurnZero, Mavenlink, and related platforms.
•Escalate and troubleshoot complex application and integration issues.
•Partner with business stakeholders to translate requirements into scalable technical solutions.
•Build and maintain integrations using REST APIs and lightweight scripting (Python preferred).
•Design and implement automation and AI-assisted workflows, manage releases/deployments and sandbox refreshes, and monitor application health and performance.

Key Requirements

•7+ years administering and enhancing enterprise business applications.
•Strong techno-functional expertise with Salesforce and CX applications such as Freshdesk or Zendesk.
•Experience with REST APIs, integrations, and basic scripting (Python preferred).
•Hands-on configuration and automation experience including workflows, automations, SOQL, and declarative automation.
•Bachelor's degree in Computer Science, Information Systems, or a related field.

Experience:7+ yearsCXCRMCustomer supportIntegrationsAI

Education:Bachelor's

Skills:TroubleshootingProblem-solvingAnalytical thinkingCommunicationStakeholder management

Languages:English

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor