Decagon

2 months ago

Agent Development Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead enterprise AI Agent implementations, designing scalable, repeatable deployment processes, and partnering with Sales, Product, and Engineering to translate customer needs into successful implementations. Own the implementation playbook, drive efficiency with automation, and ensure measurable business outcomes for enterprise clients.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Lead enterprise AI Agent implementations from kickoff through rollout, driving execution, adoption, and business outcomes.
•Design implementation strategies tailored to each customer’s goals and technical environment.
•Build and own the Implementation playbook, including the processes and standards that enable scalable, high-quality deployments.
•Improve speed, quality, and consistency across implementations by identifying bottlenecks and introducing better systems, tooling, and automation.
•Partner cross-functionally to scope requirements, configure solutions, and feed insights back into Product.

Pay and Benefits

Salary: CAD 130,000 - 180,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVisionRetirementParental Leave

Key Requirements

•4+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles
•Experience leading complex software or AI implementations with measurable results
•Technical fluency with SaaS platforms, integrations, and APIs
•Strong operational instincts with experience building scalable processes or playbooks
•Clear communicator who can work effectively with both executives and operators

Experience:4+ yearsAISaaSEnterprise software

Skills:CommunicationProblem-solvingLeadership

Tech Stack:SaaSAPIsIntegrationsAI tools

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Decagon

2 months ago

Agent Development Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Lead enterprise AI Agent implementations from kickoff through rollout, driving execution, adoption, and business outcomes.
•Design implementation strategies tailored to each customer’s goals and technical environment.
•Build and own the Implementation playbook, including the processes and standards that enable scalable, high-quality deployments.
•Improve speed, quality, and consistency across implementations by identifying bottlenecks and introducing better systems, tooling, and automation.
•Partner cross-functionally to scope requirements, configure solutions, and feed insights back into Product.

Pay and Benefits

Salary: CAD 130,000 - 180,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVisionRetirementParental Leave

Key Requirements

•4+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles
•Experience leading complex software or AI implementations with measurable results
•Technical fluency with SaaS platforms, integrations, and APIs
•Strong operational instincts with experience building scalable processes or playbooks
•Clear communicator who can work effectively with both executives and operators

Experience:4+ yearsAISaaSEnterprise software

Skills:CommunicationProblem-solvingLeadership

Tech Stack:SaaSAPIsIntegrationsAI tools

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor