Crusoe

4 weeks ago

Senior Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Senior Cloud Support Engineer responsible for delivering high-level technical support for Crusoe Cloud. You will handle customer issues via Zendesk, participate in a 24/7 on-call rotation, diagnose VM/hardware and scalability problems, collaborate with SRE/Networking/Storage teams, manage alert triage, and contribute to onboarding materials and SOPs to improve customer outcomes and uptime.

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
•Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
•Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid HolidaysCommuter Benefits

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
•Strong Linux CLI skills
•Proficiency with Git for code management and collaboration
•5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
•Experience with container orchestration (Kubernetes), workload management (Slurm, Terraform), and monitoring tools (Grafana)

Experience:5+ yearsCloud computingAI infrastructureSRE collaboration

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingPrioritizationTeamwork

Tech Stack:LinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPInfinibandRDMARoCESDNVMsCLI

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 weeks ago

Senior Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
•Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
•Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid HolidaysCommuter Benefits

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
•Strong Linux CLI skills
•Proficiency with Git for code management and collaboration
•5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
•Experience with container orchestration (Kubernetes), workload management (Slurm, Terraform), and monitoring tools (Grafana)

Experience:5+ yearsCloud computingAI infrastructureSRE collaboration

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingPrioritizationTeamwork

Tech Stack:LinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPInfinibandRDMARoCESDNVMsCLI

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor