Senior Cloud Support Engineer

Crusoe
Denver
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Prioritization","Teamwork"]

Senior Cloud Support Engineer responsible for delivering high-level technical support for Crusoe Cloud. You will handle customer issues via Zendesk, participate in a 24/7 on-call rotation, diagnose VM/hardware and scalability problems, collaborate with SRE/Networking/Storage teams, manage alert triage, and contribute to onboarding materials and SOPs to improve customer outcomes and uptime.

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FursaFursa
Crusoe
Crusoe
2 months ago

Senior Cloud Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Senior Cloud Support Engineer responsible for delivering high-level technical support for Crusoe Cloud. You will handle customer issues via Zendesk, participate in a 24/7 on-call rotation, diagnose VM/hardware and scalability problems, collaborate with SRE/Networking/Storage teams, manage alert triage, and contribute to onboarding materials and SOPs to improve customer outcomes and uptime.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
  • •Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
  • •Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • •Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
  • •Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid HolidaysCommuter Benefits

Key Requirements

  • •Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
  • •Strong Linux CLI skills
  • •Proficiency with Git for code management and collaboration
  • •5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
  • •Experience with container orchestration (Kubernetes), workload management (Slurm, Terraform), and monitoring tools (Grafana)
Experience:5+ yearsCloud computingAI infrastructureSRE collaboration
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingPrioritizationTeamwork
Tech Stack:LinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPInfinibandRDMARoCESDNVMsCLI

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor