Sr Customer Excellence Operations Experienced Professional

Honeywell
United States
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical skills","Attention to detail","Ability to lead cross-functional projects","Stakeholder influence"]

Drive operational excellence to enhance the end-to-end customer journey by analyzing operational errors and non-fulfillment issues, implementing root-cause corrective actions, and monitoring performance metrics. Manage complex reporting and backlog/order/invoice processing to reduce errors and improve customer satisfaction. Ensure global quality management compliance and lead end-to-end customer onboarding and operational training, including digital onboarding for new team members.

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FursaFursa
Honeywell
Honeywell
4 days ago

Sr Customer Excellence Operations Experienced Professional

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Drive operational excellence to enhance the end-to-end customer journey by analyzing operational errors and non-fulfillment issues, implementing root-cause corrective actions, and monitoring performance metrics. Manage complex reporting and backlog/order/invoice processing to reduce errors and improve customer satisfaction. Ensure global quality management compliance and lead end-to-end customer onboarding and operational training, including digital onboarding for new team members.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Lead complex analysis of operational errors and non-fulfillment issues using RCA and corrective action plans to prevent recurrence.
  • •Manage and analyze complex reporting requests to monitor performance indicators and identify process improvement opportunities.
  • •Implement process improvement initiatives that enhance customer experience and operational efficiency.
  • •Ensure compliance with quality management procedures and standard operational processes globally.
  • •Perform backlog management to address past-due, blocked, or incomplete orders and invoices, ensuring system updates reflect all changes.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kDisabilityFlexible SpendingEapParental LeavePaid LeavePaid Holidays

Key Requirements

  • •At least 5 years of experience in customer service or operational excellence roles, including analyzing complex issues and implementing corrective actions.
  • •Strong expertise in Root Cause Analysis (RCA), corrective action planning, and process improvement methodologies.
  • •Proficiency generating and analyzing complex reports to monitor KPIs and operational metrics.
  • •Experience managing projects focused on process improvements and operational excellence.
  • •Familiarity with quality management systems and global operational standards.
Experience:5+ years
Education:Bachelor's in Business, Engineering, or a related field
Skills:Analytical skillsAttention to detailAbility to lead cross-functional projectsStakeholder influence
Tech Stack:SAPOracleERP systems

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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