Fachspezialist Einzelleben Neugeschäft (DE/FR) (m/w/d) (Zürich, CH)

Zurich Insurance
Zurich
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer focus","Service orientation","Communication"]

Support Zurich’s Customer Service Individual Life team by handling complex customer requests for new business applications through policy issuance. You independently manage inquiries via phone and written channels, perform technical data entry and administrative processing of cases, and coordinate with internal and external stakeholders such as Compliance. You also assist colleagues with expert questions and contribute to projects and specialist groups to improve the customer experience.

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FursaFursa
Zurich Insurance
Zurich Insurance
1 day ago

Fachspezialist Einzelleben Neugeschäft (DE/FR) (m/w/d) (Zürich, CH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support Zurich’s Customer Service Individual Life team by handling complex customer requests for new business applications through policy issuance. You independently manage inquiries via phone and written channels, perform technical data entry and administrative processing of cases, and coordinate with internal and external stakeholders such as Compliance. You also assist colleagues with expert questions and contribute to projects and specialist groups to improve the customer experience.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Independently handle customer requests from application through policy issuance via phone and written contact
  • •Perform technical data entry and administrative processing of complex business transactions
  • •Collaborate with internal and external interfaces such as Compliance
  • •Provide specialist support to team members on policy processing issues
  • •Build your network, take initiative, and support additional tasks in specialist groups and projects

Key Requirements

  • •Completed commercial or comparable training
  • •Experience and specialist knowledge in Individual Life (Einzelleben) with at least two years in a customer-facing environment
  • •Enjoy handling customers via phone and written communication
  • •Fluent German in speech and writing plus very good French skills required
  • •Very good MS Office skills
Experience:2+ years
Skills:Customer focusService orientationCommunication
Languages:GermanFrenchItalian
Tech Stack:MS Office

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn