Sr Customer Experience Training Professional

Honeywell
United States
Workplace: HybridFull time87,700 - 132,000Function: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Project management","Data-driven improvement","Customer-centric mindset","Mentoring","Leadership","Cross-functional collaboration","Training delivery"]

Design and deliver customer experience training programs that align with business goals and improve customer satisfaction and loyalty. Own customer-centric training strategy development, collaborate with cross-functional teams to define training requirements, and deliver content across in-person, virtual, and e-learning modalities. Measure training effectiveness using feedback and performance metrics, continuously improve materials, and mentor junior training staff while coordinating with external vendors. Hybrid role based in Northford, CT.

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FursaFursa
Honeywell
Honeywell
2 days ago

Sr Customer Experience Training Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Design and deliver customer experience training programs that align with business goals and improve customer satisfaction and loyalty. Own customer-centric training strategy development, collaborate with cross-functional teams to define training requirements, and deliver content across in-person, virtual, and e-learning modalities. Measure training effectiveness using feedback and performance metrics, continuously improve materials, and mentor junior training staff while coordinating with external vendors. Hybrid role based in Northford, CT.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and implement comprehensive customer training programs tailored to diverse customer groups.
  • •Collaborate with cross-functional teams to identify training requirements and create instructional materials and resources.
  • •Deliver training sessions across in-person, virtual, and e-learning modalities.
  • •Evaluate training effectiveness using feedback and performance metrics, continuously improving content and delivery.
  • •Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.
Travel: Extensive travel

Pay and Benefits

Salary: 87,700 - 132,000
Perks:Health InsuranceDentalVisionLife Insurance401kDisabilityPaid LeaveParental LeavePaid Holidays

Key Requirements

  • •2+ years of experience in customer training (or related roles) designing and delivering effective training programs.
  • •2+ years of experience with instructional design principles and adult learning methodologies to create engaging training content.
  • •2+ years of experience with learning management systems (LMS), e-learning authoring tools, and virtual training platforms.
  • •Ability to analyze training effectiveness using data-driven approaches and implement continuous improvements.
  • •Strong project management skills to handle multiple initiatives simultaneously.
Experience:2+ yearsCustomer trainingInstructional designAdult learningLearning management systemsE-learning
Education:Bachelor's in Engineering
Skills:Project managementData-driven improvementCustomer-centric mindsetMentoringLeadershipCross-functional collaborationTraining delivery
Tech Stack:Learning management systems (LMS)E-learning authoring toolsVirtual training platforms

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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