Associate - Customer Support (Al Ain, Abu Dhabi, AE)

Abu Dhabi Commercial Bank
Al Ain, Abu Dhabi
Full timeFunction: Customer Support (Service Desk)Experience: 7+ yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Stakeholder management","Attention to detail","Financial acumen"]

Drive cloud financial management (FinOps) across multi-cloud environments, partnering with engineering and business stakeholders to optimize spend and governance. Manage cost and commitment programs, analyze consumption-based SaaS and API pricing models, and implement FinOps operating practices such as cost allocation, budgeting, forecasting, anomaly detection, and chargeback/showback. Build and normalize cloud cost data pipelines for executive dashboards while supporting compliant, cost-efficient architecture and continuous cost lifecycle management in regulated settings.

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FursaFursa
Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank
23 hours ago

Associate - Customer Support (Al Ain, Abu Dhabi, AE)

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Last checked: 7 hours agoStatus: Live

Job Summary

Drive cloud financial management (FinOps) across multi-cloud environments, partnering with engineering and business stakeholders to optimize spend and governance. Manage cost and commitment programs, analyze consumption-based SaaS and API pricing models, and implement FinOps operating practices such as cost allocation, budgeting, forecasting, anomaly detection, and chargeback/showback. Build and normalize cloud cost data pipelines for executive dashboards while supporting compliant, cost-efficient architecture and continuous cost lifecycle management in regulated settings.
Location: Al Ain, Abu Dhabi
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide deep, hands-on multi-cloud expertise across AWS, Azure, OCI, and Google Cloud for native cost/usage management and cost pricing mechanics.
  • •Manage discount and commitment programs (RI, Savings Plans, CUDs) including financial trade-off analysis and commitment risk management.
  • •Apply FinOps operating models and best practices: cost allocation/attribution, budgeting, rolling forecasts, variance analysis, anomaly detection, and continuous cost lifecycle management.
  • •Design, validate, and consume normalized cloud cost data pipelines from multi-cloud billing to support executive dashboards, reporting, and investment governance.
  • •Advise on cost-efficient, compliant architecture patterns and influence stakeholders to adopt cost-aware architectures and FinOps best practices in regulated/banking environments.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •7+ years professional experience with 5+ years in Cloud Financial Management (FinOps), cloud cost optimization, cloud operations, or financial governance, preferably in regulated enterprises or banking.
  • •Bachelor’s degree in finance, accounting, computer science, information technology, engineering, or a related discipline.
  • •FinOps Certified Practitioner (FOCP) and FOCUS Analyst certification is mandatory; FinOps for AI certification is preferred.
  • •Hands-on multi-cloud FinOps across AWS, Azure, OCI, and Google Cloud, including cost/usage tooling, pricing mechanics, and contract constructs.
  • •Strong analytical skills and financial acumen for budgeting, rolling forecasts, variance analysis, unit cost modeling, and chargeback/showback frameworks.
Experience:7+ yearsBankingRegulated enterpriseMulti-cloudFinOps
Education:Bachelor's
Skills:AnalyticalProblem-solvingStakeholder managementAttention to detailFinancial acumen
Certifications:FinOps Certified Practitioner (FOCP)FOCUS AnalystFinOps for AICloud Solutions Architect (AWS, Azure, or equivalent)
Tech Stack:AWSAzureOCIGoogle CloudCopilotFinOpsRISavings PlansCUDsSMSEmailBotsCI/CDInfrastructure as codeVirtual desktopEnd-user computingCloud billingData pipelinesChargebackShow back

Company Brief

Abu Dhabi Commercial Bank
ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1985
Glassdoor
Glassdoor: 3.6
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