Customer Value Manager

Tacto
Munich
Workplace: OnsiteFull timeFunction: OtherSkills: ["Communication","Presentation","Problem-solving","Entrepreneurial mindset","Analytical thinking"]

Customer Value Manager role combining strategic product engagement with proactive customer success in industrial manufacturing. You’ll manage the full product lifecycle from sales discussions to onboarding, drive cost savings and procurement enhancements, advocate for customer needs to product/tech, and explore AI-driven workflows to accelerate value delivery in a fast-paced environment.

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Tacto
Tacto
4 months ago

Customer Value Manager

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Last checked: 51 minutes agoStatus: Live

Job Summary

Customer Value Manager role combining strategic product engagement with proactive customer success in industrial manufacturing. You’ll manage the full product lifecycle from sales discussions to onboarding, drive cost savings and procurement enhancements, advocate for customer needs to product/tech, and explore AI-driven workflows to accelerate value delivery in a fast-paced environment.
Location: Munich
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Engage with a diverse customer base and adapt approaches to customer needs across manufacturing sectors, driving value throughout the customer journey.
  • •Enable customer excellence by training and guiding customers to integrate Tacto into their operations and strategic processes.
  • •Own the commercial relationship by driving customer retention and commercial expansion in collaboration with the sales team.
  • •Shape procurement strategy with customers, applying insights and best practices, e.g., category strategy projects.
  • •Deliver tangible cost savings by identifying opportunities and supporting negotiations to realize efficiency gains.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveEquityPension

Key Requirements

  • •Entrepreneurial mindset with a hands-on approach and ability to build initiatives from the ground up.
  • •Analytical, data-driven with comfort using insights to drive tangible value for customers.
  • •Experience working closely with customers, ideally from a (strategy) consulting environment.
  • •Experience or strong interest in industrial manufacturing, supply chain management, or procurement.
  • •Excellent communication and presentation skills in German, capable of engaging with C-level executives and articulating clear value propositions.
Experience:Industrial manufacturingProcurementSupply chain
Skills:CommunicationPresentationProblem-solvingEntrepreneurial mindsetAnalytical thinking
Languages:German
Tech Stack:AIData analyticsProcurement

Company Brief

Tacto
Tacto provides AI-powered solutions that help frontline and sales teams capture customer insights, automate note-taking, and surface actionable recommendations to improve engagement, productivity, and decision-making in field operations.
Industry: Enterprise Software
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