Salesforce

3 months ago

Customer Success Manager, Senior Associate (Informatica)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Trusted advisor in a post-sale capacity for enterprise customers in Japan, focusing on adoption and value realization of Informatica data management solutions. You’ll design tailored success plans, run executive reviews, mitigate adoption risks, and collaborate with Sales, Support, Product, and partner teams to influence roadmaps and renewals from a Japan-centered portfolio.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and sustain trusted, strategic relationships with key customer stakeholders — from business users to C-suite executives — within the Japan market
•Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and business outcomes
•Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) — conducted in Japanese and/or English as required
•Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them
•Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle

Key Requirements

•5–7 years of experience in Customer Success, Account Management, or a related post-sale role, preferably in the enterprise SaaS or data management space
•Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred
•Solid understanding of data integration, data governance, and enterprise data architecture concepts
•Proven ability to manage executive-level relationships within Japanese enterprise accounts
•Business-level proficiency in Japanese (written and spoken); English proficiency required

Experience:5-7 yearsEnterprise SaaSData management

Skills:CommunicationRelationship managementStakeholder managementPresentationNegotiation

Languages:JapaneseEnglish

Tech Stack:InformaticaIICSPowerCenterMDMData QualityData integrationData governanceEnterprise data architecture

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 months ago

Customer Success Manager, Senior Associate (Informatica)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and sustain trusted, strategic relationships with key customer stakeholders — from business users to C-suite executives — within the Japan market
•Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and business outcomes
•Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) — conducted in Japanese and/or English as required
•Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them
•Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle

Key Requirements

•5–7 years of experience in Customer Success, Account Management, or a related post-sale role, preferably in the enterprise SaaS or data management space
•Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred
•Solid understanding of data integration, data governance, and enterprise data architecture concepts
•Proven ability to manage executive-level relationships within Japanese enterprise accounts
•Business-level proficiency in Japanese (written and spoken); English proficiency required

Experience:5-7 yearsEnterprise SaaSData management

Skills:CommunicationRelationship managementStakeholder managementPresentationNegotiation

Languages:JapaneseEnglish

Tech Stack:InformaticaIICSPowerCenterMDMData QualityData integrationData governanceEnterprise data architecture

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor