Sales Associate (M/F)

Hermes
Madrid
Workplace: OnsiteFull timeFunction: SalesExperience: 3+ yearsSkills: ["Teamwork","Initiative","Active listening","Empathy","Communication"]

Provide excellent customer service for the Hermès store on Ortega y Gasset while contributing to individual and collective sales to drive store revenue. Warmly manage client interactions, handle requests with clear communication, and maintain strong post-sale follow-up. Ensure accurate CRM/data recording, participate in daily store standards and briefings, and support visual merchandising basics. Complete all provided training and share learnings with teammates to build product and process knowledge.

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FursaFursa
Hermes
Hermes
3 days ago

Sales Associate (M/F)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service for the Hermès store on Ortega y Gasset while contributing to individual and collective sales to drive store revenue. Warmly manage client interactions, handle requests with clear communication, and maintain strong post-sale follow-up. Ensure accurate CRM/data recording, participate in daily store standards and briefings, and support visual merchandising basics. Complete all provided training and share learnings with teammates to build product and process knowledge.
Location: Madrid
Workplace: Onsite
Employment Type: Full time · 2 months
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Contribute to the store’s billing through sales, supporting individual and collective performance.
  • •Provide warm, patient client interactions and handle client requests with effective communication.
  • •Ensure strong communication during the sales ceremony and in post-sale follow-up.
  • •Maintain accurate CRM records and client data, and follow post-sale and Maison processes.
  • •Support store standards (morning briefings), care for merchandise, and learn basic visual merchandising.

Key Requirements

  • •Minimum 3 years of experience.
  • •Excellent oral and written communication skills.
  • •High level of English (minimum required: B2); knowledge of other languages is valued.
  • •Strong listening skills to understand clients and build lasting relationships.
  • •Ability to stay calm under stress and demonstrate flexibility.
Experience:3+ years
Skills:TeamworkInitiativeActive listeningEmpathyCommunication
Languages:English

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn