Sephora

1 month ago

Executive, Product Management (Singapore, SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end CRM-focused product experience for Sephora's ecommerce platforms in Southeast Asia, driving personalization, retention, and lifetime value. Define product roadmap, build data products, analyze funnels and churn, run experiments, and partner with CRM, Engineering, Data, UI/UX, Marketing to deliver CRM initiatives and AI/ML-enabled improvements. This is an early-career role to shape Sephora's customer journeys across web and mobile, leveraging data to optimize engagement and conversion.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Own the end-to-end customer experience for Sephora, with a strong emphasis on CRM initiatives across e-commerce platforms (web and mobile)
•Define and drive the product roadmap for features and capabilities that optimize customer engagement, personalization, retention, and overall customer journey, including analysis and optimization of the top funnel
•Identify, define, and manage the development of data products that support CRM and customer experience objectives
•Monitor key customer performance metrics (e.g., customer churn, repeat purchase rate, engagement rates) and identify opportunities for improvement
•Write detailed Product Requirement Documents (PRDs) to capture product vision and detailed requirements

Key Requirements

•Bachelor's degree in Business, Computer Science, Engineering, Data Analytics, or related field
•At least 2 years experience in product management, Ecommerce, digital marketing, or CRM program management
•Strong analytical skills with proficiency in data analysis tools (Excel, SQL, Domo, Power BI)
•Excellent understanding of user experience principles and digital customer journeys, with a keen interest in customer retention and personalization
•Familiarity with CRM platforms and an understanding of how data products contribute to CRM is a strong plus

Experience:2+ yearsEcommerceCrmData analyticsAiMlCustomer experience

Education:Bachelor's

Skills:CRMData analysisSQLExcelPower BIDomoAIMLUXCustomer experience

Languages:English

Tech Stack:ExcelSQLDomoPower BICRMAIML

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

1 month ago

Executive, Product Management (Singapore, SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Own the end-to-end customer experience for Sephora, with a strong emphasis on CRM initiatives across e-commerce platforms (web and mobile)
•Define and drive the product roadmap for features and capabilities that optimize customer engagement, personalization, retention, and overall customer journey, including analysis and optimization of the top funnel
•Identify, define, and manage the development of data products that support CRM and customer experience objectives
•Monitor key customer performance metrics (e.g., customer churn, repeat purchase rate, engagement rates) and identify opportunities for improvement
•Write detailed Product Requirement Documents (PRDs) to capture product vision and detailed requirements

Key Requirements

•Bachelor's degree in Business, Computer Science, Engineering, Data Analytics, or related field
•At least 2 years experience in product management, Ecommerce, digital marketing, or CRM program management
•Strong analytical skills with proficiency in data analysis tools (Excel, SQL, Domo, Power BI)
•Excellent understanding of user experience principles and digital customer journeys, with a keen interest in customer retention and personalization
•Familiarity with CRM platforms and an understanding of how data products contribute to CRM is a strong plus

Experience:2+ yearsEcommerceCrmData analyticsAiMlCustomer experience

Education:Bachelor's

Skills:CRMData analysisSQLExcelPower BIDomoAIMLUXCustomer experience

Languages:English

Tech Stack:ExcelSQLDomoPower BICRMAIML

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn