Customer Service Delivery Advocate

Carvana
Arizona
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Self-motivated","Teamwork","Attention to detail","Safe driving"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, while loading/unloading safely, inspecting equipment, and maintaining a clean driving record. You’ll complete customer paperwork and enter thorough notes into the customer tracking system. The role is physically demanding and requires availability across rotating shifts (7 days/week) in a market operations location, with training and support provided.

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FursaFursa
Carvana
Carvana
1 day ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, while loading/unloading safely, inspecting equipment, and maintaining a clean driving record. You’ll complete customer paperwork and enter thorough notes into the customer tracking system. The role is physically demanding and requires availability across rotating shifts (7 days/week) in a market operations location, with training and support provided.
Location: Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto the hauler, inspect the hauler, and keep it safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Follow shift requirements (7am-5pm, 9am-7pm, or 11am-9pm) and be available to work 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be able to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Requires frequent driving with excellent visual acuity and the ability to lift/carry/push/pull up to 50 lbs.
  • •Must pass a drug test and obtain a DOT Medical Card; must be at least 21 and possess a valid driver’s license.
Experience:2+ years
Skills:Customer serviceSelf-motivatedTeamworkAttention to detailSafe driving
Licenses:NotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn