Business Process Manager

Payoneer
Shanghai
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Analytical thinking","Presentation skills","Strategic execution"]

Drive APAC operational transformation by identifying improvement opportunities and leading end-to-end initiatives from business case creation through implementation, change management, and benefit realization. Design scalable service models, operating procedures, and governance frameworks to improve efficiency, customer experience, and risk management. Partner with Product, Technology, and Operations to automate workflows and increase operational visibility, while establishing performance metrics and reporting to enable data-driven decisions.

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FursaFursa
Payoneer
Payoneer
5 days ago

Business Process Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Drive APAC operational transformation by identifying improvement opportunities and leading end-to-end initiatives from business case creation through implementation, change management, and benefit realization. Design scalable service models, operating procedures, and governance frameworks to improve efficiency, customer experience, and risk management. Partner with Product, Technology, and Operations to automate workflows and increase operational visibility, while establishing performance metrics and reporting to enable data-driven decisions.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Lead operational transformation initiatives across APAC by identifying improvement opportunities, designing scalable solutions, and delivering measurable business outcomes.
  • •Design, implement, and continuously enhance service models, operating procedures, and governance frameworks to improve operational efficiency, customer experience, and risk management.
  • •Drive process automation and digitization programs by partnering with Product, Technology, and Operations to streamline workflows and reduce manual effort.
  • •Manage cross-functional strategic projects end-to-end, from requirements gathering and implementation through change management and post-launch optimization.
  • •Establish performance measurement and reporting frameworks to monitor operational health and support data-driven decision making.

Key Requirements

  • •5+ years in business process management, operations transformation, program management, consulting, strategy & operations, or related functions.
  • •Experience leading cross-functional projects with Operations, Product, Technology, and Business stakeholders.
  • •Strong process improvement and workflow design expertise.
  • •Experience with CRM, ticketing, workflow automation, and reporting platforms (Salesforce, Power Automate, Power BI or equivalent).
  • •Proven ability to influence stakeholders across functions and regions with strong analytical, communication, and presentation skills.
Experience:5+ years
Skills:CommunicationStakeholder managementAnalytical thinkingPresentation skillsStrategic execution
Languages:English
Tech Stack:SalesforcePower AutomatePower BI

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn