ERP Mandarin/Cantonese (Malaysia)

Sutherland
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Teamwork","Customer focus","Time management"]

Customer service associate role handling Mandarin- and Cantonese-speaking clients in Malaysia, providing chat support, resolving issues, and upselling while meeting performance metrics. Works in a team-based environment, staying updated on client processes, technology, utilities and products, and using client tools for case management and routing to appropriate departments.

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FursaFursa
Sutherland
Sutherland
1 year ago

ERP Mandarin/Cantonese (Malaysia)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Customer service associate role handling Mandarin- and Cantonese-speaking clients in Malaysia, providing chat support, resolving issues, and upselling while meeting performance metrics. Works in a team-based environment, staying updated on client processes, technology, utilities and products, and using client tools for case management and routing to appropriate departments.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answer and resolve customer issues and upsell through chat within a growing customer base.
  • •Identify and relate to various customer needs and scenarios, providing resolutions/consultations with cutting-edge solutions in a friendly, confident, and knowledgeable manner.
  • •Remain updated in client and industry-led processes, technology applications, utilities, and products.
  • •Utilize various client-based tools and applications for customer management and servicing.
  • •Transfer customers to appropriate departments when required.

Key Requirements

  • •Fluent in Mandarin and Cantonese is preferred for handling Mandarin/Cantonese-speaking clients.
Experience:Information technology and servicesCustomer service
Skills:CommunicationProblem-solvingTeamworkCustomer focusTime management
Languages:MandarinCantoneseEnglish
Tech Stack:MandarinCantoneseEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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