Customer Commercial & Operations Project Manager

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Cross-functional collaboration","Stakeholder management","Mentoring","Communication","Continuous improvement"]

Own and coordinate cross-functional programs for the global customer contact center, translating customer requirements into aligned actions and timely deliverables. Lead system testing for contact-center tool and process changes with IT, including test planning, defect triage, and stabilization. Drive compliance and control activities to protect operational readiness and KPI stability, while managing internal stakeholder communications and mentoring teams through playbooks and best practices.

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Applied Materials
Applied Materials
2 months ago

Customer Commercial & Operations Project Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Own and coordinate cross-functional programs for the global customer contact center, translating customer requirements into aligned actions and timely deliverables. Lead system testing for contact-center tool and process changes with IT, including test planning, defect triage, and stabilization. Drive compliance and control activities to protect operational readiness and KPI stability, while managing internal stakeholder communications and mentoring teams through playbooks and best practices.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Coordinate across global customer contact center programs by aligning requirements, process, and actions to meet business outcomes.
  • •Execute time-sensitive project and program deliverables and ensure clear decision-making when execution issues arise.
  • •Own system testing for contact center tool/process changes, including test planning, defect triage, and stabilization in partnership with IT.
  • •Lead compliance and control activities (monitoring, training, auditing, corrective actions) to protect operational readiness and KPI stability.
  • •Manage communications with key internal stakeholders to align priorities, prevent churn/escalations, and drive continuous improvement.
Travel: Medium travel

Key Requirements

  • •Serve as a trusted advisor in cross-functional programs using data or process-driven insights to achieve business outcomes.
  • •Own coordinating across a global customer contact center to align program requirements, process alignment, and program actions.
  • •Ensure time-sensitive project or program deliverables are executed, or drive clear decisions when needed.
  • •Lead system testing for global contact center tools/process changes, including test planning, defect triage, and stabilization with IT.
  • •Manage compliance and control activities (monitoring, training, auditing, corrective actions) to protect operational readiness and KPI stability.
Skills:Cross-functional collaborationStakeholder managementMentoringCommunicationContinuous improvement

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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