IT Business Analyst & Process Owner ServiceNow

Eaton
Querétaro
Workplace: HybridFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Data-driven decision-making","Stakeholder engagement"]

Work with Product Owner and engineering to decompose epics into user stories, prioritize the backlog, and ensure stories meet clear acceptance criteria. Gather requirements from stakeholders, clarify business questions, and validate user stories and solutions. Own IT process effectiveness by maintaining process documentation, training, test plans, metrics/trending, and continuous improvement through benchmarking, KPIs, and stakeholder engagement using the ServiceNow platform.

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Eaton
Eaton
1 month ago

IT Business Analyst & Process Owner ServiceNow

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Work with Product Owner and engineering to decompose epics into user stories, prioritize the backlog, and ensure stories meet clear acceptance criteria. Gather requirements from stakeholders, clarify business questions, and validate user stories and solutions. Own IT process effectiveness by maintaining process documentation, training, test plans, metrics/trending, and continuous improvement through benchmarking, KPIs, and stakeholder engagement using the ServiceNow platform.
Location: Querétaro
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Support the Product Owner in decomposing epics into features and user stories and prioritizing the product backlog.
  • •Ensure user stories are ready/validated with clear definitions of ready criteria and acceptance criteria, and clarify business and technical questions with the engineering team.
  • •Own and improve IT processes by producing process documentation and training, delivering coaching, and applying benchmarking and stakeholder engagement for continuous improvement.
  • •Maintain process testing through test plans and ensure proper testing of processes is completed, including defining test scenarios and test data with the test team.
  • •Analyze metrics and trends, define process outcomes with KPIs, communicate process roadmaps and releases, and manage support issue resolution at the process level.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •5+ years of experience in business analysis or a related field on moderate to highly complex technology projects and programs.
  • •3+ years of experience working with ServiceNow.
  • •Ability to invent and implement process/system changes using tools to analyze data models and draw logical conclusions.
  • •Understanding of testing software tools and software testing concepts.
  • •Writing and presentation competence to explain the impact of changes made.
Experience:5+ years
Education:Bachelor's in IT or related
Skills:CommunicationInterpersonal skillsProblem-solvingData-driven decision-makingStakeholder engagement
Tech Stack:ServiceNowIT Service ManagementIT Asset ManagementIT Operations Management

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn