Vice President of Quality Control Operations

American Express
United Kingdom
Workplace: HybridFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Data-driven decision-making","Root cause analysis","Stakeholder management","Leading through ambiguity","Continuous improvement"]

Stand up and lead the end-to-end Quality Control (QC) function for a centralized Financial Crimes Operations Utility. Define QC governance, standards, sampling, escalation, and reporting; build quality analytics for defect trends, root causes, and risk indicators; and redesign processes to mitigate operational, regulatory, and customer risks. Partner across operations, risk, compliance, product, and technology, while leading a geographically dispersed QC organization and driving continuous improvement through automation and data-driven insights.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Express
American Express
1 day ago

Vice President of Quality Control Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Stand up and lead the end-to-end Quality Control (QC) function for a centralized Financial Crimes Operations Utility. Define QC governance, standards, sampling, escalation, and reporting; build quality analytics for defect trends, root causes, and risk indicators; and redesign processes to mitigate operational, regulatory, and customer risks. Partner across operations, risk, compliance, product, and technology, while leading a geographically dispersed QC organization and driving continuous improvement through automation and data-driven insights.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Sr. Director level

Key Responsibilities

  • •Define and implement QC governance, standards, sampling methodology, issue taxonomy, escalation procedures, and reporting across processes and geographies.
  • •Establish quality reporting and analytics for senior leaders, including defect trends, emerging risks, root causes, key risk indicators, and corrective action progress.
  • •Identify systemic quality issues via root cause analysis and lead process redesign to mitigate operational, regulatory, and customer risks.
  • •Oversee first-line QC reviews and control validation activities, ensuring findings are documented, escalated, and aligned with enterprise policies and regulatory requirements.
  • •Lead, develop, and inspire a geographically dispersed QC organization, embedding preventive controls and driving continuous improvement using automation and feedback loops.

Pay and Benefits

Perks:Annual BonusHealth InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementPaid ParentalRemote Work

Key Requirements

  • •Extensive experience leading QC, quality assurance, or operational risk functions in a financial crimes or operations environment.
  • •Track record building or transforming QC functions across complex, global operations.
  • •Deep knowledge of financial crimes processes, regulatory expectations, and first-line control responsibilities.
  • •Proven ability to use data, root cause analysis, and operational insights to drive measurable improvement.
  • •Exceptional relationship-building skills with senior stakeholders across operations, risk, compliance, product, learning, and technology.
Experience:Financial crimesOperationsQuality assuranceOperational riskRegulatory complianceKYCGlobal operations
Skills:Data-driven decision-makingRoot cause analysisStakeholder managementLeading through ambiguityContinuous improvement

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn