2 days ago

Call Center Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide outstanding customer service by answering a high volume of inbound and/or outbound calls. Handle questions, complaints, and troubleshooting for products and services through active listening and clear communication. Explain solutions efficiently, diffuse tense interactions, and ensure customers feel supported. Use CRM and other tools to manage inquiries, meet call center metrics, and make recommendations or sales when appropriate.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer incoming calls and/or place outbound calls to understand and address customer needs, complaints, or issues.
•Respond efficiently and accurately, explaining possible solutions and ensuring customers feel supported and valued.
•Engage in active listening, confirm or clarify details, and diffuse angry or tense callers.
•Use software, databases, scripts, and tools to manage customer interactions and information.
•Meet or exceed call center metrics and make sales or product/service recommendations when appropriate.

Key Requirements

•High school diploma or equivalent.
•Exceptional customer service with active listening and professional phone communication.
•Ability to understand and explain company products, services, and policies.
•Proficiency with computers, especially CRM software, with strong typing skills.
•Strong time management, adaptability, and accountability, including diffusing tense situations.

Education:High School

Skills:Customer-focusedActive listeningVerbal communicationWritten communicationAdaptability

Tech Stack:CRM softwareDatabasesScriptsToolsComputer

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

2 days ago

Call Center Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer incoming calls and/or place outbound calls to understand and address customer needs, complaints, or issues.
•Respond efficiently and accurately, explaining possible solutions and ensuring customers feel supported and valued.
•Engage in active listening, confirm or clarify details, and diffuse angry or tense callers.
•Use software, databases, scripts, and tools to manage customer interactions and information.
•Meet or exceed call center metrics and make sales or product/service recommendations when appropriate.

Key Requirements

•High school diploma or equivalent.
•Exceptional customer service with active listening and professional phone communication.
•Ability to understand and explain company products, services, and policies.
•Proficiency with computers, especially CRM software, with strong typing skills.
•Strong time management, adaptability, and accountability, including diffusing tense situations.

Education:High School

Skills:Customer-focusedActive listeningVerbal communicationWritten communicationAdaptability

Tech Stack:CRM softwareDatabasesScriptsToolsComputer

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn