Service Delivery Client Engineering -Remote Engineer (L2)

NTT
London
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Customer service","Communication","Teamwork"]

Provide remote technical support to clients as the initial point of contact for networking, collaboration, and end-user computing incidents and service requests. Diagnose and resolve issues across TCP/IP, DNS/DHCP, connectivity, collaboration tools (email, video conferencing, messaging, document sharing), and end-user devices (Windows/macOS, printers, mobile). Log and escalate complex cases, collaborate with specialists, and support incident/problem/change management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
2 weeks ago

Service Delivery Client Engineering -Remote Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide remote technical support to clients as the initial point of contact for networking, collaboration, and end-user computing incidents and service requests. Diagnose and resolve issues across TCP/IP, DNS/DHCP, connectivity, collaboration tools (email, video conferencing, messaging, document sharing), and end-user devices (Windows/macOS, printers, mobile). Log and escalate complex cases, collaborate with specialists, and support incident/problem/change management.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Act as the initial point of contact for end-users seeking technical assistance across networking, collaboration tools, and end-user computing.
  • •Troubleshoot and resolve incidents and service requests related to networking issues (e.g., connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network configuration).
  • •Resolve collaboration-related issues across email, video conferencing, instant messaging, and document sharing applications.
  • •Address end-user computing problems including operating systems, hardware, software applications, printers, and mobile devices.
  • •Document incidents in the service desk ticketing system, escalate complex issues, and collaborate with other IT support teams to resolve cross-functional problems.

Key Requirements

  • •Moderate experience in a service desk/helpdesk role supporting multiple IT domains, including networking, collaboration, and end-user computing.
  • •Knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
  • •Familiarity with end-user computing technologies including Windows and macOS, hardware troubleshooting, software applications, mobile devices, and printer configurations.
  • •Proficiency using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems.
  • •Strong customer service skills with the ability to communicate technical concepts clearly to non-technical users.
Experience:IT service deskNetworkingCollaboration toolsEnd-user computing
Education:Bachelor's
Skills:Problem-solvingAnalytical thinkingCustomer serviceCommunicationTeamwork
Certifications:CCNACompTIA Network+Microsoft 365Cisco collaboration
Tech Stack:TCP/IPDNSDHCPVLANsRoutingSwitchingWireless connectivityNetwork equipment configurationsVideo conferencingEmail systemsInstant messaging toolsDocument sharing applicationsWindowsMacOSRemote access softwareRemote desktop toolsNetwork monitoringTroubleshooting toolsIncident ticketing systemsOperating systems

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn