HSBC

1 week ago

Contact Centre Representative II (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Handle customer inquiries via phone, email, and real-time communication tools for credit cards and general banking services, including personal online wealth management and payments. Identify customer needs and recommend suitable HSBC products and services to achieve expected outcomes. Provide practical solutions to complex questions and deliver high-quality customer service that ensures customer satisfaction.

Location: Foshan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Answer customer inquiries about credit cards and general banking services via phone, email, and real-time communication tools.
•Assist customers with personal online wealth management and payment-related questions and processing.
•Identify customer needs and recommend appropriate products and services.
•Propose reasonable solutions based on circumstances to resolve customer difficulties.
•Provide high-quality customer service to achieve customer satisfaction.

Key Requirements

•Have strong customer service awareness and be willing to work in customer service roles.
•Fluent in Cantonese (粤语), with clear thinking and strong communication skills.
•Good teamwork spirit.
•Have basic English communication and reading/writing ability, and be able to work in shift schedules (rotations preferred).

Skills:Customer serviceCommunicationTeamwork

Languages:CantoneseEnglish

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 week ago

Contact Centre Representative II (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Foshan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Answer customer inquiries about credit cards and general banking services via phone, email, and real-time communication tools.
•Assist customers with personal online wealth management and payment-related questions and processing.
•Identify customer needs and recommend appropriate products and services.
•Propose reasonable solutions based on circumstances to resolve customer difficulties.
•Provide high-quality customer service to achieve customer satisfaction.

Key Requirements

•Have strong customer service awareness and be willing to work in customer service roles.
•Fluent in Cantonese (粤语), with clear thinking and strong communication skills.
•Good teamwork spirit.
•Have basic English communication and reading/writing ability, and be able to work in shift schedules (rotations preferred).

Skills:Customer serviceCommunicationTeamwork

Languages:CantoneseEnglish

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn