FOH - Reception_Front of House_Al Wahda Abu Dhabi Fitness First UAE_HOSP - Al Wahda - Abu Dhabi, UAE_Fitness First

Landmark Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Customer service","Communication","Professionalism","Problem-solving","Proactive learning"]

Deliver excellent front-desk service for Fitness First club visitors by creating strong first impressions across communication channels and representing the brand through MYZONE. Own daily Front Desk operations, ensuring punctual openings, cleanliness, and full compliance with SOPs, access rules, and health & safety. Manage member calls, escalations, complaints, memberships, payments, cash-up accuracy, and system updates to support strong member journeys and NPS.

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FursaFursa
Landmark Group
Landmark Group
2 days ago

FOH - Reception_Front of House_Al Wahda Abu Dhabi Fitness First UAE_HOSP - Al Wahda - Abu Dhabi, UAE_Fitness First

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Last checked: 3 hours agoStatus: Live

Job Summary

Deliver excellent front-desk service for Fitness First club visitors by creating strong first impressions across communication channels and representing the brand through MYZONE. Own daily Front Desk operations, ensuring punctual openings, cleanliness, and full compliance with SOPs, access rules, and health & safety. Manage member calls, escalations, complaints, memberships, payments, cash-up accuracy, and system updates to support strong member journeys and NPS.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Provide excellent customer service to all club visitors and represent the brand through MYZONE.
  • •Perform professional daily Front Desk operations, including punctual opening, cleanliness, and never leaving the desk unmanned.
  • •Handle member calls and incoming calls to company standards, including directing cancellation requests as instructed.
  • •Support member journey execution by assisting with queries, handling complaints, and involving the right leaders when needed to drive NPS.
  • •Manage memberships and payments: process dues, ensure correct cash up, collect arrears and renewals, and control stock using the MF system.

Key Requirements

  • •Secondary Education (A level or equivalent).
  • •Demonstrate excellent customer service and create strong first impressions across all communication channels.
  • •Understand and follow relevant business SOPs without fail, including guest access and guest pass procedures.
  • •Be knowledgeable in club operations such as FF club rules, class timetables, promotions, and club events.
  • •Ensure compliance with Health and Safety responsibilities and company processes and procedures.
Education:Bachelor's
Skills:Customer serviceCommunicationProfessionalismProblem-solvingProactive learning
Tech Stack:MYZONEMembers FirstMF

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
Glassdoor
Glassdoor: 3.5
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