IT Operations Lead/Manager

Insider
Istanbul
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 7-8 yearsSkills: ["Leadership","Mentorship","Communication","Planning","Ownership-driven mindset"]

Lead and shape internal IT operations for a fast-growing B2B SaaS organization, covering IT infrastructure, network, cloud, security, and end-user support. Manage and prioritize multiple IT projects, guide a small team (initially two), and help define the future IT reorganization strategy. Oversee onboarding/offboarding, identity and access management (Active Directory, JumpCloud), network operations, IT assets, and user devices across Windows, macOS, and Linux.

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FursaFursa
Insider
Insider
3 weeks ago

IT Operations Lead/Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead and shape internal IT operations for a fast-growing B2B SaaS organization, covering IT infrastructure, network, cloud, security, and end-user support. Manage and prioritize multiple IT projects, guide a small team (initially two), and help define the future IT reorganization strategy. Oversee onboarding/offboarding, identity and access management (Active Directory, JumpCloud), network operations, IT assets, and user devices across Windows, macOS, and Linux.
Location: Istanbul
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and support the current IT team while defining responsibilities, priorities, and ways of working.
  • •Oversee IT infrastructure, network, cloud, security, and end-user support operations.
  • •Manage and prioritize IT projects from planning through implementation with timely, high-quality delivery.
  • •Ensure support requests and technical incidents are assessed, prioritized, resolved, or escalated within expected service levels.
  • •Oversee onboarding/offboarding, identity and access management, IT assets lifecycle tracking, and user device operations across Windows, macOS, and Linux.

Pay and Benefits

Perks:Meal AllowanceHealth InsuranceEquityAnnual Bonus

Key Requirements

  • •Lead and support IT operations across infrastructure, network, cloud, security, and end-user support.
  • •At least 7–8 years of experience across IT operations, infrastructure, systems, network, IT support, or related areas.
  • •Previous people management experience or clear potential to step into a leadership role, including mentoring and technical direction.
  • •Hands-on expertise with computer hardware and operating systems, including Windows, macOS, and Linux.
  • •Experience with identity and access management tools such as Active Directory and JumpCloud, plus wired/wireless network operations and IT asset management.
Experience:7-8 yearsB2B SaaSCustomer engagementIT operations
Skills:LeadershipMentorshipCommunicationPlanningOwnership-driven mindset
Languages:English
Tech Stack:Active DirectoryJumpCloudWindowsMacOSLinuxWindows accountsJiraSlackSaaSCloud

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website