10 hours ago

Analyst/Sr Analyst, Customer Experience Product Owner (Fort Worth, TX, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own customer experience product discovery and strategy for key airport touchpoints. Define problem statements, map current and future states, and align stakeholders before delivery. Translate objectives into user stories, develop product roadmaps, analyze OKRs and product health, and support DevOps-style troubleshooting. Partner with IT architects and technical leads, track product spend and readiness, and deliver ongoing demos while advocating for agile product mindset.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead early-stage problem discovery by defining problem statements, mapping states, and aligning stakeholders on strategic solutions before development.
•Collaborate with product stakeholders to define product strategy, develop roadmap, and implement product, translating objectives into user stories.
•Track product spend, prioritize technical debt and features, and ensure business readiness (training, communication, marketing).
•Partner with data and analytics resources to capture data, analyze results, report product health, and identify opportunities to grow value.
•Operate within a DevOps model by troubleshooting technical issues, prioritizing defect fixes and enhancements, and coordinating solutions with IT architects and technical leads.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•Bachelor’s degree in CS/CE/CIS/MIS/Engineering/Technology or Business Administration related field (or equivalent experience/training).
•3 years of related experience.
•2 years of project management and/or product development experience.
•Experience with Agile, product ownership, project planning and delivery.
•Ability to analyze and present findings to senior leadership and communicate technical concepts to non-technical audiences.

Experience:3+ years

Education:Bachelor's in CS/CE/CIS/MIS/Engineering/Technology or Business Administration

Skills:AnalysisCommunicationStakeholder managementPrioritizationDetail orientation

Tech Stack:AgileDevOpsOKRsMicrosoft OfficeExcelPowerPointSabre PSS

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

10 hours ago

Analyst/Sr Analyst, Customer Experience Product Owner (Fort Worth, TX, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead early-stage problem discovery by defining problem statements, mapping states, and aligning stakeholders on strategic solutions before development.
•Collaborate with product stakeholders to define product strategy, develop roadmap, and implement product, translating objectives into user stories.
•Track product spend, prioritize technical debt and features, and ensure business readiness (training, communication, marketing).
•Partner with data and analytics resources to capture data, analyze results, report product health, and identify opportunities to grow value.
•Operate within a DevOps model by troubleshooting technical issues, prioritizing defect fixes and enhancements, and coordinating solutions with IT architects and technical leads.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•Bachelor’s degree in CS/CE/CIS/MIS/Engineering/Technology or Business Administration related field (or equivalent experience/training).
•3 years of related experience.
•2 years of project management and/or product development experience.
•Experience with Agile, product ownership, project planning and delivery.
•Ability to analyze and present findings to senior leadership and communicate technical concepts to non-technical audiences.

Experience:3+ years

Education:Bachelor's in CS/CE/CIS/MIS/Engineering/Technology or Business Administration

Skills:AnalysisCommunicationStakeholder managementPrioritizationDetail orientation

Tech Stack:AgileDevOpsOKRsMicrosoft OfficeExcelPowerPointSabre PSS

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn