Pleo

1 month ago

Customer Success Manager (Dutch speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of Dutch-speaking customers in Pleo’s Customer Experience team, driving product adoption and measurable outcomes through proactive, data-driven relationship management. Align customer objectives to product capabilities with clear milestones and KPIs, use health scores to prevent churn, and communicate upcoming releases and process updates. Gather and share customer insights with Product and Operations to improve services and the product roadmap.

Location: Amsterdam, Lisbon

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive adoption for an assigned customer portfolio using targeted enablement and one-to-many programmes to maximize product value.
•Align customer objectives with product capabilities, setting milestones and KPIs to track progress.
•Monitor health scores and product adoption metrics to identify risks early and execute mitigation plans to prevent churn.
•Ensure stakeholders are prepared for upcoming product releases and process updates through clear, structured communication.
•Categorize and share customer insights with Product and Operations to inform service improvements and the product roadmap.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid LeaveParental Leave

Key Requirements

•5+ years of experience with measurable impact in Customer Success roles.
•Fluency in Dutch and English (both required for the role).
•Proactive, goal-oriented mindset with the ability to drive tasks to meet targets independently.
•Strong consultative skills and the ability to act as a trusted business advisor to customers.
•Excellent empathy and communication skills, capable of connecting with customers on an emotional level.

Experience:5+ yearsFintech

Skills:ProactiveGoal-orientedConsultativeTrusted advisorEmpathyCommunicationData-drivenContinuous improvement

Languages:DutchEnglish

Tech Stack:HubSpotVitallySlackNotion

Company Brief

Pleo

Provides spend management software that helps businesses issue company cards, control expenses, automate reimbursements, and track team spending in one platform. Aims to simplify financial workflows for modern companies.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Copenhagen, Denmark

Founded: 2015

Website LinkedIn

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Pleo

1 month ago

Customer Success Manager (Dutch speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Amsterdam, Lisbon

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive adoption for an assigned customer portfolio using targeted enablement and one-to-many programmes to maximize product value.
•Align customer objectives with product capabilities, setting milestones and KPIs to track progress.
•Monitor health scores and product adoption metrics to identify risks early and execute mitigation plans to prevent churn.
•Ensure stakeholders are prepared for upcoming product releases and process updates through clear, structured communication.
•Categorize and share customer insights with Product and Operations to inform service improvements and the product roadmap.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid LeaveParental Leave

Key Requirements

•5+ years of experience with measurable impact in Customer Success roles.
•Fluency in Dutch and English (both required for the role).
•Proactive, goal-oriented mindset with the ability to drive tasks to meet targets independently.
•Strong consultative skills and the ability to act as a trusted business advisor to customers.
•Excellent empathy and communication skills, capable of connecting with customers on an emotional level.

Experience:5+ yearsFintech

Skills:ProactiveGoal-orientedConsultativeTrusted advisorEmpathyCommunicationData-drivenContinuous improvement

Languages:DutchEnglish

Tech Stack:HubSpotVitallySlackNotion

Company Brief

Pleo

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Copenhagen, Denmark

Founded: 2015

Website LinkedIn