Customer Success Manager

testRigor
Argentina
Workplace: RemoteFull timeUSD 1,200+ monthlyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Stakeholder management","Cross-functional collaboration","Relationship building","Problem resolution"]

Manage key client relationships to drive adoption, satisfaction, retention, and long-term partnerships. Lead onboarding so customers understand product value, track customer health metrics, and proactively resolve issues. Partner across Sales, Support, Product, and Engineering to align on customer needs and provide structured customer feedback. Collaborate on cross-sell, renewals, and lead generation while refining customer success processes using internal tools.

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FursaFursa
testRigor
testRigor
2 days ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage key client relationships to drive adoption, satisfaction, retention, and long-term partnerships. Lead onboarding so customers understand product value, track customer health metrics, and proactively resolve issues. Partner across Sales, Support, Product, and Engineering to align on customer needs and provide structured customer feedback. Collaborate on cross-sell, renewals, and lead generation while refining customer success processes using internal tools.
Location: Argentina
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Maintain strong client relationships to meet retention and adoption goals and foster loyalty.
  • •Manage customer onboarding to ensure clients are set up for success and understand product value.
  • •Track and analyze customer health metrics to identify engagement opportunities and resolve issues proactively.
  • •Partner with Sales, Support, Product, and Engineering teams to align on customer needs, challenges, and objectives.
  • •Serve as the voice of the customer by providing structured feedback to Product to improve user experience and meet evolving needs.

Pay and Benefits

Salary: USD 1,200 monthly

Key Requirements

  • •2+ years in a Customer Success role, preferably in B2B SaaS or technology companies, focused on delivering value and building relationships.
  • •Ability to manage multiple clients and projects, meeting deadlines and exceeding client expectations.
  • •Experience tracking and managing customer success metrics to improve retention, satisfaction, and engagement.
  • •Strong verbal and written communication skills with stakeholders at all levels.
  • •Comfort learning software programs and configuring products to meet customer needs.
Experience:2+ yearsB2B SaaSTechnology
Skills:CommunicationStakeholder managementCross-functional collaborationRelationship buildingProblem resolution

Company Brief

testRigor
Provides an AI-driven test automation platform that enables teams to create, run, and maintain end-to-end tests using plain English, reducing manual QA effort and speeding software delivery cycles.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
WebsiteLinkedIn