Senior Merchant Growth Executive, SMB

Delivery Hero
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 2-3 yearsSkills: ["Communication","Relationship-building","Sales","Negotiation","Problem-solving"]

Senior Merchant Growth Executive will own and grow a portfolio of partner accounts in a telesales-driven environment, focusing on outbound calls, revenue expansion, and operational alignment with foodpanda Delivery Hero standards. You’ll monitor performance metrics, drive daily productivity, and build strong relationships with partners while adapting to changing processes.

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Delivery Hero
Delivery Hero
5 months ago

Senior Merchant Growth Executive, SMB

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Senior Merchant Growth Executive will own and grow a portfolio of partner accounts in a telesales-driven environment, focusing on outbound calls, revenue expansion, and operational alignment with foodpanda Delivery Hero standards. You’ll monitor performance metrics, drive daily productivity, and build strong relationships with partners while adapting to changing processes.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Entry level

Key Responsibilities

  • •Sell on the phone as a core activity and manage revenue growth for assigned partner accounts.
  • •Provide operational support and ensure documentation accuracy and partner approvals.
  • •Monitor performance metrics and ensure compliance with operational standards.
  • •Maintain high daily productivity in calls and sales, with strong objection handling and urgency.
  • •Collaborate with team and adapt to changes in operational processes.

Key Requirements

  • •2 to 3 years experience within a client management role.
  • •100% telesales role; comfortable making outbound calls via digital tools for extended periods.
  • •Fluent English; Bahasa Malaysia reading/writing is a plus.
  • •Data-sensitive and sales-minded; comfortable with online tools (Google apps; Salesforce is a plus).
  • •Strong communication, consultative sales approach, relationship building, and teamwork; fast learner and adaptable to process changes.
Experience:2-3 yearsClient managementTelesalesOutbound calls
Skills:CommunicationRelationship-buildingSalesNegotiationProblem-solving
Languages:English
Tech Stack:SalesforceGoogle Workspace

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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