Expansion Account Manager

Incident
New York
Workplace: HybridFull timeUSD 100,000 - 110,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal","Time management","Project management","Problem-solving"]

Expansion Account Manager drives post-sales success for a portfolio of scaled SaaS customers, focusing on adoption, retention, and expansion. You’ll identify upsell opportunities, own strategic post-sales activities, and mitigate churn by coordinating with GTM teams, all while educating customers on the value of incident.io and ensuring long-term customer health.

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FursaFursa
Incident
Incident
4 months ago

Expansion Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Expansion Account Manager drives post-sales success for a portfolio of scaled SaaS customers, focusing on adoption, retention, and expansion. You’ll identify upsell opportunities, own strategic post-sales activities, and mitigate churn by coordinating with GTM teams, all while educating customers on the value of incident.io and ensuring long-term customer health.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a portfolio of scaled customers guiding them through post-sales stages to achieve goals with incident.io.
  • •Drive adoption and expansion using scalable, one-to-many engagement tactics across engineering organizations.
  • •Identify and capitalize on upsell and cross-sell opportunities by introducing relevant features or services.
  • •Own strategic post-sales activities by combining product expertise, strategic planning, and project management.
  • •Proactively identify and mitigate churn risks working with the broader GTM team.

Pay and Benefits

Salary: USD 100,000 - 110,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceParental LeaveRemote Work401kEquity

Key Requirements

  • •Proven experience in a Customer Success, Account Management, or similar role within a SaaS environment.
  • •Track record of driving adoption, retention, and expansion through customer-centric strategies.
  • •Demonstrated success in identifying upsell or cross-sell opportunities and contributing to revenue growth.
  • •Excellent time management, prioritization, and project management skills to handle a scaled customer portfolio.
  • •Strong communication and interpersonal skills with the ability to build rapport quickly.
Experience:SaasCustomer successExpansionAccount management
Skills:CommunicationInterpersonalTime managementProject managementProblem-solving
Languages:English

Company Brief

Incident
Provides an all‑in‑one incident management platform that integrates on‑call scheduling, incident response, status pages and AI automation to help engineering teams detect, coordinate, resolve, and learn from software outages.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2021
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor