Commercial Lines AVP (Hybrid - Albany, New York)

Aon
United States
Workplace: HybridFull timeUSD 90,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: certificationSkills: ["Leadership","Coaching","Communication","Problem-solving","Interpersonal skills"]

Lead and develop a high-performing Commercial Lines Property & Casualty Account Management team while helping grow a portfolio of high-value client relationships. Serve as a senior escalation point for complex, renewal, or high-risk situations, providing day-to-day guidance, performance coaching, and career development. Partner with stakeholders on client strategy and ensure consistent service excellence and strong outcomes in a hybrid Albany, NY setting.

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Aon
Aon
2 months ago

Commercial Lines AVP (Hybrid - Albany, New York)

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead and develop a high-performing Commercial Lines Property & Casualty Account Management team while helping grow a portfolio of high-value client relationships. Serve as a senior escalation point for complex, renewal, or high-risk situations, providing day-to-day guidance, performance coaching, and career development. Partner with stakeholders on client strategy and ensure consistent service excellence and strong outcomes in a hybrid Albany, NY setting.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead, coach, and develop an Account Management team aligned with PeopleFirst values.
  • •Provide day-to-day guidance and direction to ensure clarity of roles, priorities, and expectations.
  • •Monitor team workload and capacity, balancing assignments and readiness for new clients and opportunities.
  • •Set performance expectations and deliver ongoing coaching, feedback, and regular check-ins.
  • •Join strategic, renewal, or difficult client meetings to strengthen relationships and ensure effective outcomes.

Pay and Benefits

Salary: USD 90,000 - 150,000 annually
Perks:401kPaid Leave

Key Requirements

  • •10+ years of Commercial Lines account management experience.
  • •Demonstrated leadership experience including staff management, performance management, coaching, training, and operational oversight.
  • •P&C Insurance License required.
  • •Professional insurance designation required (CIC, CISR, CPCU, CRM, AAI, etc.).
  • •Proficiency in Microsoft Office (Word and Excel) and agency management systems (EPIC preferred).
Experience:10+ years
Education:Certification / Diploma
Skills:LeadershipCoachingCommunicationProblem-solvingInterpersonal skills
Licenses:P&C Insurance License
Certifications:CICCISRCPCUCRMAAI
Tech Stack:Microsoft OfficeWordExcelEPIC

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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