Client Relationship Manager II

AutoTrader.com
Atlanta
Workplace: RemoteFull timeUSD 55,600 - 83,400 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Customer satisfaction","Data analysis","Process improvement"]

Own relationships for national commercial fleet clients by monitoring KPIs like inspection compliance, preventative maintenance, and spend. Use fleet management systems to analyze performance, deliver actionable reporting, and lead business reviews. Serve as the primary contact and escalation lead, provide proactive operational updates, and drive customer experience. Identify gaps, recommend process improvements, and ensure SLA performance, audit adherence, and accurate documentation while collaborating across teams.

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FursaFursa
AutoTrader.com
AutoTrader.com
4 days ago

Client Relationship Manager II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own relationships for national commercial fleet clients by monitoring KPIs like inspection compliance, preventative maintenance, and spend. Use fleet management systems to analyze performance, deliver actionable reporting, and lead business reviews. Serve as the primary contact and escalation lead, provide proactive operational updates, and drive customer experience. Identify gaps, recommend process improvements, and ensure SLA performance, audit adherence, and accurate documentation while collaborating across teams.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Track and analyze KPIs including federal inspection compliance, preventative maintenance, on-road failures, and spend.
  • •Generate data insights and deliver actionable reports using fleet management systems.
  • •Conduct regular client meetings and lead business reviews aligned with client objectives.
  • •Manage client relationships as the primary point of contact and escalation lead while collaborating with cross-functional teams.
  • •Provide proactive operational updates, ensure SLA performance and documentation, and drive process improvements and compliance.
Travel: Low travel

Pay and Benefits

Salary: USD 55,600 - 83,400 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree in Communication or Business Admin, plus 2 years’ experience in a related field (or a master’s degree with up to 2 years’ experience, or 6 years’ experience in a related field).
  • •Strong problem-solving ability to quickly resolve client issues.
  • •Proven ability to manage complex client relationships and consistently deliver high customer satisfaction.
  • •Excellent communication skills with a proactive, transparent approach to client engagement.
  • •Ability to analyze operational performance and recommend process improvements; experience using data, financial considerations, and technology to support operational and client success.
Experience:2+ years
Education:Bachelor's
Skills:Problem-solvingCommunicationCustomer satisfactionData analysisProcess improvement
Tech Stack:Fleet management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn