Export Customer Care Specialist

Avantor
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Customer-focused communication","Problem-solving","Flexibility","Multitasking","Organization","Time management","Active listening","Composure"]

Support inbound customer inquiries for product availability, pricing, and quotations across targeted portfolios, contributing to revenue growth. Manage customer requests end-to-end, including CRM record keeping, digital follow-ups, and proactive responses on service status and estimated ship dates. Coordinate order processing, export documentation accuracy, and shipment fulfillment updates, while resolving customer issues and partnering with internal and external stakeholders to meet expectations.

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FursaFursa
Avantor
Avantor
1 day ago

Export Customer Care Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support inbound customer inquiries for product availability, pricing, and quotations across targeted portfolios, contributing to revenue growth. Manage customer requests end-to-end, including CRM record keeping, digital follow-ups, and proactive responses on service status and estimated ship dates. Coordinate order processing, export documentation accuracy, and shipment fulfillment updates, while resolving customer issues and partnering with internal and external stakeholders to meet expectations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support generation of new business and contribute to revenue growth by handling high-volume inbound calls for product availability, pricing, and quotations.
  • •Maintain accurate CRM records of leads, opportunities, and customer interactions; execute digital follow-up campaigns and guide prospects via self-service tools.
  • •Manage data related to international shipments and the transportation process, including preparing and/or reviewing export documentation for compliance with export regulations and company policies.
  • •Process customer orders and requests, monitor order status through fulfillment, and proactively provide pricing, availability, and estimated ship dates.
  • •Research and resolve customer issues (including returns and special requests) and coordinate with internal/external partners to ensure satisfactory resolution.

Key Requirements

  • •Minimum high school completion or equivalent (GED).
  • •Associate or Bachelor degree preferred.
  • •1–3 years of applicable experience.
  • •Fluent in English required; Spanish knowledge is an asset.
  • •Previous customer service or warehouse operational experience; IATA experience is a plus.
Experience:1-3 years
Education:Bachelor's
Skills:Customer-focused communicationProblem-solvingFlexibilityMultitaskingOrganizationTime managementActive listeningComposure
Languages:EnglishSpanish
Tech Stack:CRMMicrosoft OfficeExcel

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn