ServiceNow - Technical Architect

NTT
Plano
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 10+ yearsSkills: ["Communication","Stakeholder engagement","Workshop facilitation","Proposal development"]

Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. Drive advisory and technical delivery across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM—designing governance models, KPIs, and process improvements. Configure and customize ServiceNow modules (Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD), manage integrations (e.g., Qualys, Tenable, SCCM, JAMF), and collaborate on proposals and SOWs.

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FursaFursa
NTT
NTT
3 days ago

ServiceNow - Technical Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. Drive advisory and technical delivery across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM—designing governance models, KPIs, and process improvements. Configure and customize ServiceNow modules (Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD), manage integrations (e.g., Qualys, Tenable, SCCM, JAMF), and collaborate on proposals and SOWs.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • •Develop platform roadmaps aligned to business goals, including business value assessments and adoption strategies across ServiceNow suites.
  • •Configure and customize ServiceNow modules (Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more).
  • •Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF) and ensure platform conformance and licensing strategies.
  • •Collaborate with sales and delivery teams on proposals and SOWs, including scoping, effort estimation, and deliverable alignment.

Key Requirements

  • •10+ years of hands-on ServiceNow experience across multiple modules.
  • •Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
  • •Proven advisory consulting and technical delivery experience.
  • •Experience in proposal writing, SOW creation, and client presentations.
  • •Ability to lead client workshops and translate business processes into technical solutions.
Experience:10+ yearsServiceNow
Skills:CommunicationStakeholder engagementWorkshop facilitationProposal development
Certifications:ServiceNow CSAServiceNow CISPMPITIL Foundation
Tech Stack:ServiceNowITSMITOMITAMHRSDSecOpsGRCCSMIncidentProblemChangeKnowledgeCMDBDiscoveryQualysTenableSCCMJAMFScriptingWorkflows

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn