Customer Experience Lead (Keyholder) - West Palm Beach

RealReal
United States
Workplace: OnsiteFull timeUSD 26 - 30 hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer obsession","Problem-solving","Organization","Time management","Coaching","Team motivation","Communication"]

Lead an in-store, customer-obsessed experience by educating customers on The RealReal’s sustainable fashion mission and consignment process while driving sales through engagement, suggestive selling, and product knowledge. Oversee high-quality handling and processing of consigned items for shipment and TRR standards. Support daily store operations, perform opening/closing keyholder responsibilities, and assist management with coaching and motivating the team to exceed goals.

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RealReal
RealReal
1 day ago

Customer Experience Lead (Keyholder) - West Palm Beach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead an in-store, customer-obsessed experience by educating customers on The RealReal’s sustainable fashion mission and consignment process while driving sales through engagement, suggestive selling, and product knowledge. Oversee high-quality handling and processing of consigned items for shipment and TRR standards. Support daily store operations, perform opening/closing keyholder responsibilities, and assist management with coaching and motivating the team to exceed goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Educate customers on The RealReal’s sustainable fashion mission and business structure.
  • •Drive sales by engaging customers, suggestive selling, and sharing product knowledge.
  • •Clearly communicate the consignment process to consignors and set expectations during drop-off.
  • •Process and review consigned items for shipment, ensuring correct cataloging and TRR quality standards.
  • •Perform keyholder opening/closing procedures and support management with training, coaching, and motivating team members.

Pay and Benefits

Salary: USD 26 - 30 hourly
Equity and Bonus:Equity
Perks:Equity401kHealth InsuranceDentalVisionPaid ParentalPaid LeavePaid Holidays

Key Requirements

  • •2+ years of retail experience in a customer or business-facing position.
  • •Ability to work flexible hours, including evenings, weekends, and holidays.
  • •Dedication to delivering an elevated customer and employee experience with integrity and professionalism.
  • •Ability to problem-solve to meet customer needs and handle multiple customer journeys at once.
  • •Strong organizational and time-management skills to balance competing priorities.
Experience:2+ yearsRetailCustomer serviceLuxury retailConsignment retailSustainable fashionResale marketplace
Skills:Customer obsessionProblem-solvingOrganizationTime managementCoachingTeam motivationCommunication
Tech Stack:Google SuiteSalesforceMac iOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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